Customer Service Sales
Resume:
North Brunswick, NJ 08902 **********@*****.***
Shantaye M. Hall
I have over two year of sales experience and over four years of customer service
experience. Areas of expertise include: retail sales, interior design, customer service and
security.
Professional
Experience
July 2013-October 2013 Middlesex County Juvenile Detention Center
Juvenile Corrections Officer
- Supervised juveniles by monitoring, directing and controlling the activity
of the juveniles during daily care, recreation, and work details inside the
facility
- Maintained appropriate close supervision and security over juveniles to
prevent self-injuries, accidents, fights, escapes, and other negative incidents.
- Enforced rules and disciplinary actions when appropriate
- Conducted searches, inspections, and counts (of juveniles, visitors, mail,
facility, etc.) with thoroughness and accuracy, in a timely matter.
- Verified information and identities securing evidence, and made security
checks.
- Investigated suspicious activities, incidents, and situations, and took the
appropriate steps to recognize the sign of health problems, suicides, assaults,
etc.
- Evaluated juvenile records and behaviors on a daily basis making
recommendations to their social workers
- Accurately completed forms, logs, and inventories that were necessary for the
correct and efficient booking, receiving, and releasing of juveniles
- Worked effectively and took appropriate action in emergency situations
(assaults, riots, suicide attempts, escapes)
- Worked cooperatively and efficiently with co-workers, supervisors, and other
internal staff to handle emergency situations such as medical emergencies,
defending one self, and pursuing, disarming, subduing and restraining
juveniles when necessary
April 2011- July 2013 Ashley Furniture Home Stores/Value City Furniture
South Brunswick, NJ/ Bound Brook
Design Specialist- Commission Sales
- Greeted guests upon arrival into showroom and learning their reason for visit
- Handled presenting and discussing various home furnishings, and product
options based on the discovery of their needs and lifestyle
- Marketed new sales and special events
- Assisted customers in financing, purchasing, and delivery
- General office work: calling customers, faxing, and coping
- Kept monthly goal books up to date
- Follow up calls to customers that have purchased as well as sending “Thank
You” cards
- Took payments for purchases: cash, credit, or financing
January 2006- October 2008 Rutgers University Bookstore- Follett
New Brunswick, New Jersey
Textbooks Supervisor
-General office work: answering calls, customer service, filing, copying
and faxing
-Contacted professors about the books they would be using during that
upcoming semester
- Placed purchase orders with the different publishers, then contacted them
for invoices
- Shipping and receiving
-Supervised a staff of up 15-20 temps during the “back-to-school” and
“buyback” periods
-Made schedules
- Managed the online book pick up for RU students.
-Supervise trailers at the RU football and basketball games that contained
RU merchandise
-Kept track of the money and inventory in the trailers during the games
-Assisted the manager and assistant manager in any extra work
Education November 2008- July 2009 Anthem Institute
North Brunswick, NJ
Medical Assistant
-Learned how to effectively communicate with doctors and patients.
- Medical billing and coding
- Learned the basics of updating medical records
- Clinical procedures i.e. vitals, injections, and x-rays
-Medical terminology
-Phlebotomy, CPR, and EKG training
- Insurance procedures
- General medical office setting procedures
September 2001- June 2005
Franklin High School/ Somerset County Vocational and Technical
School Somerset, NJ / Bridgewater, NJ
-
National Honor Society
- High School Diploma
Certifications -
- CPR ( July 2013)
- SORA (Security Officer Registration Act) (October 2013)
Special Skills -Microsoft Office (ex: word, excel, outlook, power point)
- Typing 52 wpm
-Excellent ability to work under minimal supervision
- Fast learner
-Hard-working, people person
References Available upon request
Contact this candidate