Customer Service Medical
Resume:
Shalanda Campbell
Henderson, Nevada 89002
************@*****.***
Professional Summary
Candidate of Bachelor of Arts in Criminal Justice at Everest University. Have understanding of and knowledge
about the healthcare field particularly in medical records. Background includes telemarketing, receptionist, medical
billing, and customer service. Skills include effective communication both verbally and written, analytical &
research, computer and technical literacy, professionalism, quality focus, and flexibility, adaptability, and managing
multiple priorities.
Education
Everest University
Bachelor of Arts in Criminal Justice, anticipated graduation May 2015
Central High School, Champaign, Illinois
Diploma 1995
Work Experience
Apria Healthcare; Champaign, Illinois April 2009 – January 2013
Medical Records Receptionist
• Served patients and visitors by greeting and helping them; scheduled appointments; maintained records
and accounts
• Maintained patients’ accounts by obtaining, recording, and updating personal and financial information
• Protected patients’ rights by maintaining confidentiality of personal and financial information
• Helped patients in distress by responding to emergencies
• Entered documents and information into Excel spreadsheets
• Scanned, filed, and photocopied patient’s medical records
Americall; Champaign, Illinois November 2006 – April 2008
Telephone Solicitor
• Solicited orders for merchandise and services over telephone
• Called prospective customers to explain type of services and merchandise offered
• Entered data from order card into computer using various databases
• Provided clerical support for staff by maintaining flies, creating documents, assisting with data entry,
and making phone calls
Carle Hospital; Urbana, Illinois December 2005 – October 2006
Medical Records Clerk
• Compiled, verified, typed, and filed patients’ medical records
• Managed medical database and entered patients’ medical information
• Reviewed medical records for completeness
• Delivered medical charts to assigned areas of the hospital by following established routing procedures
Cingular Wireless; Rantoul, Illinois September 2002 – June 2005
Customer Service Representative
• Promoted excellent customer service while opening customers accounts and explaining and processing
cellular accounts
• Assisted customers with billing and technical cellular phone issues
Skills
• Quickly learn procedures and methods
• Efficient, courteous, and dependable – able to work without supervision
• Strong interpersonal communication skills and excellent team skills
• Ability to work effectively in a diverse workplace
References will be furnished upon request
Contact this candidate