Customer Service Administrative Assistant

Michael Williams

**** **** ******* ****** **. Boulevard

Home: 212-***-**** Cell: 917-***-****

*****************@*****.***

Administrative Assistant

Profile

Administrative support professional offering versatile office management skills and proficiency

in Microsoft Office programs. Strong planner and problem solver who readily adapts to change,

works independently and exceeds expectations. Able to juggle multiple priorities and meet tight

deadlines without compromising quality.

Education

NEW YORK PARALEGAL SCHOOL, New York, NY

NYS Dual Certification Paralegal/Litigation Specialist

KATHERINE GIBBS BUSINESS SCHOOL, New York, NY

Office Management Certification

Microsoft Office Suite Certification

Key Skills

Office Office Management Spreadsheets/Reports Front-Desk Reception

Skills: Records Management Event Management Executive Support

Database Calendaring Travel Coordination

Administration Office Management

Certification

Computer MS Word MS Outlook

Skills: MS Excel Windows

MS PowerPoint

Experience

New York City Housing Authority New York, N.Y. Customer Service Representative-2012-Present

• Assist all New York City Housing Authority Residents via phone

• Provide customer service utilizing computer databases and information technology to assist residents

• Record complaint and requests and conducts research to resolve problems.

• Preform all related clerical administrative tasks and computer support work

• Advanced to new department within call center to handle more complex resident’s needs.

Northern Leasing, New York, N.Y. Assistant Administrative/Legal Department Recovery- 2006 to 2010

• Provided legal collections on lease close outs

• Handled multifaceted administrative tasks (e.g., data entry, filing, records management and billing) as

the recovery agent in the legal department.

• Worked as a liaison between administrative and legal departments

• Negotiated account reconciliation and resolution for businesses

• Recommend workable solutions for outstanding debts

JBC Legal-Bloomfield, NJ Administrative Assistant 2004-2006

• Complied and managed database for company clientele

• Resolved outstanding accounts

• Processed expense reports for all divisions

• Analyzed and balanced budget for all divisions

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