Customer Service Data Entry

Location:

Posted:

October 24, 2013

Karol L. Davis

?*****.*****@*****.***

SUMMARY OF QUALIFICATIONS

Competent and trained in Microsoft Office Applications (Words, Excel, Ms

Works, Access and AS 400 Systems), Accounts Payable.

Proficient in Data Entry (10-13,000 Key Strokes) and typing (60 wpm)

CUSTOMER SERVICE EXPERIENCE

. Answered all inquiries from clients/customers.

. Advised customers and made recommendations.

. Ensured quality customer service on a daily basis.

ADMINISTRATIVE EXPERIENCE

. Filed and retrieved corporate documents, records, and reports.

. Performed general office duties such as ordering supplies, maintaining

billing and insurance information on the Mendent System.

WORK HISTORY

Pro Collect Agency - Data Entry Clerk - Richardson, Texas 2013

Enter delinquent accounts for Residential/Commercial Accounts.

Dallas Fort Worth Pest Control - Administrative Assistant - Garland, Texas

2013

Confirm, reschedule appointments for the technicians. Data Entry of

Customers Accounts. Inbound Customer Service Calls.

Prestige Delivery Systems - Call Center Rep/Customer Service- Garfield,

Ohio 2011-2012

Assisted with Amazon Inbound Customer Service Call Center.

Generated daily schedules to specific routes.

Acor Orthopaedic, Inc - Order Entry/Data Entry Representative - Cleveland,

Ohio 2008-2011

Inbound Customer Service Orders, Data Entry of Mail/Online Orders.

Science Kit- Commerce Department/Data Entry Clerk - Tonawanda, New York

-2006-2008

Updated catalog entries. Inbound/Outbound Customer Service.

Univera Healthcare- Data Entry/Customer Service - Williamsville, New York -

2003 -2006

Entered updated data to customers chart. Faxing,

Inbound/Outbound Calls.

EDUCATION

Erieview Catholic High -High School Diploma- Cleveland Ohio June 1, 1984

*Gaps in employment due to personal/medical*