Customer Service High School

Shakyndra Roberts-Wilson

Houston, TX

***************@*****.*** - 832-***-****

To work in an organization where my clerical, customer service skills, teamwork, dedication, and creativity

are encouraged and rewarded in a challenging and stimulating environment with opportunities for growth and

advancement. . I am well organized, have strong attention to detail, able to multi task, highly motivated and

talented, able to adapt to multiple and changing environments.

WORK EXPERIENCE

Mail Room / Document Control

Manhattan Life Insurance - Houston, TX - December 2011 to August 2012

Mail Room / Document Control

• Locates, retrieves, organizes and destroys company records as requested.

• Reads incoming material and sorts and codes according to the file system.

• Prepares records for storage and enters information into computerized storage system.

• Operates office machines such as fax, copier, mail machine, main telephone.

Cashier

WalMart - Pearland, TX - December 2010 to December 2011

Responsible for handling all cash intake and maintenance of light and other duties.

• Helped workers and customers.

• Also responsible for giving the training for new employees.

Custodian

HISD - Houston, TX - August 2008 to September 2010

Handled the responsibilities such as cleaning bathrooms, classrooms, hallways, etc.

• Kept the company environment fresh and clean.

• Dust, mopped, waxed, etc.

Cashier

Target - Houston, TX - October 2007 to November 2008

As a cashier I'm responsible for maintaining outstanding customer service as per company standards,

processing sales quickly, accurately and efficiently, cash register operations and safeguarding company

assets.

Child Care Provider

YMCA - Houston, TX - June 2007 to October 2007

Child Care Provider

• Provide leadership and guidance of a trail group of eight to twelve day campers.

• Participation in conducting general camp program.

• Cooperation with the entire staff in working together for the welfare of the camp and campers.

• Maintain a positive working relationship with other staff assigned to your trail group and your cabin

File Clerk

Affinity Insurance Agency - Houston, TX - December 2006 to May 2007

Duties such as receiving telephone calls, word processing, receiving and directing visitors, filing and faxing

are done.

• Administrative and office activities for multiple supervisors are performed.

• Responsible for screening calls, making travel and meeting arrangements.

• Replied to incoming request and put preliminary work in play.

• Trained and supervised to other support staff.

• Performed a variety of Internet research functions.

Cashier

MaxRave - Houston, TX - January 2006 to September 2006

Responsible for counting money in cash drawers to make sure the correction of amount.

• Responsible for maintaining the area clean and orderly.

• Welcomed customers entering the Forever XXI Store.

• Responsible for solving customer's complaints.

• Credits, refunds, receipts are issued due to the customer's requirement.

• Responsible for answering phone calls of customer to provide all the information regarding to products.

• Done various other duties as assign

EDUCATION

Madison High School - Houston, TX

2004 to 2008

ADDITIONAL INFORMATION

SKILL SUMMARY

• Computer proficient

• Microsoft Office, Excel, PowerPoint

• Energetic and organized

• Strong verbal communication

• Excellent communication skills

• Keyboarding speed test score: 25 WPM

Contact this candidate