Customer Service Manager

Kevin M. Bobal

**** ********* *****, ********, ** 18062

Mobile: 484-***-**** Email: ******@***.***

Objective:

To begin a long-term career with a company that provides rewarding opportunities in a health-care or

overall science-related field that takes advantage of my skills in biology and chemistry.

Work Experience:

Holiday Inn – Breinigsville, PA May 2012 – Present

Client Services/Banquets and Catering

• Responsible for overseeing implementation of client services

• Responsible for fulfilling on-demand client requests

• Responsible for overseeing facility maintenance

Weis Markets – Allentown, PA May 2009-Aug 2011

Customer Service Representative

• Responsible for Customer Check-out

• Responsible for handling of customer complaints

• Responsible for facilitation of customer special requests

Quiznos Sub – Allentown, PA July 2006-Aug 2008

Day-time/Night-time Employee and Night Manager

• Prepare customer orders

• Night Manager, responsible for:

Financial accounting and bank preparation

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Overall store maintenance and security

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Responsible for inventory ordering

o

Education:

Duquesne University: Bachelor of Science- Biology and

Bachelor of Science- Health Sciences May 2012

GPA 3.07 Dean’s List

Special Skills

• Proficient in Microsoft Word, Excel, and PowerPoint

• Experienced with Apple/MacIntosh operating system

• Experienced with basic lab techniques

• Experienced in advanced lab techniques utilizing HPLC, PCR, Western Blot analysis and microscopy

• Proficient with mathematics and statistics

• Excellent interpersonal skills

• Demonstrated leadership skills

Contact this candidate