Customer Service Pvt Ltd

CURRICULUM VITAE

Name – Devendra Kataria

E-***, Gandhi Vihar,

Near Mukherjee Nagar Bandh, Delhi-110009

PHONE NO. – 882-***-****

E-mail id –******.****@*****.***

Current location- Delhi

OBJECTIVE

Seeking for an opportunity to work in one of top call center firms as a Call Center Executive where by skills and expertise in training can be positively contributed and utilized.To join an organization that can enrich my self, my knowledge and give me a chance to put my effort in attending organizational as well personal goals.To obtain a career that allows me to utilize my slills in management,leadership,human resources as well as public relations.

EDUCATIONAL QUALIFICATIONS:-

Educated From Convent and English Medium School and College

BSC in Chemistry, Botany and Zoology from Lachoo Memorial College of Science and

Technology, Jodhpur

HSC (Science) with first class from Kendriya Vidyalya, AirForce,S uratgarh(RAJ)

SSC with first class from Kendriya Vidyalya, AirForce, Suratgarh(RAJ)

QUALIFICATIONS (OTHERS):-

Advance proficiency in MS Office Applications

Excellent presentation and facilitation skills

Experience in project management and facilitation

Ability to train, motivate, coach and mentor a team

Ability to develop effective training programs

SKILLS:-

Excellent interpersonal and communication skills

Excellent problem solving skills

Highly organized and detail oriented

Notable work experience in the service industry focused on customer orientation

Good exposure to fast paced work environment at call centers

Pleasant and clear voice with neutral accents

Great convincing power developed through complete knowledge of the products and the related fields

Good typing speed (40wpm)

PROFESSIONAL EXPERIENCE:-

Worked in Aegis Pvt Limited (An Essar Group) from 9th_ Feb-2013 to 30th_ Aug-2013.

BPO ACCOLADES:-

Have been stacked in Platinum for achieving highest C Sat (customer satisfaction) and have received appreciation calls from customers; have taken supervisor calls for my Team Leader while taking calls as an agent at Aegis Pvt Ltd: Have undergone BQT (Basic Quality Training) during my tenure at Aegis Pvt Ltd

A highly efficient and motivated individual with experience in various fields of customer relations & service operations; quick witted, possesses grace under pressure ; creativity and is result oriented, technical savvy and has great skills in problem solving ; very focused and patient ; has the capacity to lead and possesses the ability to energize workgroups for best results

Provide excellent customer service while in a high call volume and a fast paced environment

Demonstrated strong product knowledge by answering customer questions in an accurate and timely manner as well as selling products and services while performing data entry

Ensure proper follow up on customer requests ensuring complete customer satisfaction

Share best practices & knowledge with colleagues in the achievement of the team goals & objectives

Supporting new employees during their training, to get them up to speed

PERSONAL PROFILE

Father’s Name: Sh. Harish Chandra Kataria

Date of Birth-05-12-1982

Gender-Male

Nationality-Indian

Hobbies-Cricket, Travelling, Listening Music

Languages Known : English, Hindi and Punjabi

DATE :

PLACE

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