Customer Service Data Entry

Neressa N. Diaz

**** *. **** ***.

Denver, CO ***12

***/***-**** (mobile)

***/***-**** (home)

***********@*****.***

Professional Profile

• Highly organized and dedicated with a positive attitude

• Able to handle multiple assignments under high pressure

and consistently meet deadlines.

• Excellent phlebotomy skills to include pediatric and geriatric

as well as excellent written, oral, and interpersonal communication

skills.

Computer Skills

MS Excel MS Word / Office Oracle Windows 2000 MediTech

Work Experience

Patient Service Technician / IOP

05/2013 – Current

Colorado Laboratory Services

Routine blood drawing procedures, to include venipuncture and capillary techniques,

specimen collection, reception, collection of billing information, specimen processing

and client and customer service duties. Performs all tasks in accordance with the

company’s safety and compliance programs. Maintain inventory of supplies,

reordering as required, stocks supplies.

Patient Service Technician / IOP

2009-2012

Laboratory Corporation of America

Exhibit proficiency in blood collection by venipuncture and capillary technique,

specimen processing, provide quality care and customer service while attending to

patient needs, encounter variety of tests and tasks daily, file daily patient results in

medical records, demonstrates organizational commitment, positive image to patients,

clients, employees and the general public.

Phlebotomy Service Tech

2009-2009

St. Mary Corwin Hospital

Performs daily phlebotomy activities of the Patient Service Center accurately and on time,

preparation of samples for analytical testing, reporting of clinical results, general clerical duties,

and customer service, read, understand and complies with departmental policies, protocols and

procedures, maintain a safe and professional environment, perform with confidence, both the

forensic and clinical specimen.

Sr. Phlebotomist/Floor Supervisor

2007 – 2008

Biomat USA Plasma Center

Perform phlebotomy procedures, follow FDA/OSHA guidelines, open and close center

as well as schedule up to 10 employees, proper documentation record file, knowledge of

Baxter Auto-C/PCS II machine’s, knowledge of vital statistics, hematocrit,

urinalysis and protein readings, performed interviews with potential candidates for Biomat,

Contract Specialist

2005 – 2007

CIBER, Inc. - 303-***-****

Provide detailed information and excellent customer service concerning client

contracts via e-mail and telephone, overlook contracts for errors, clerical support

for upper management, scan and upload several contracts into SharePoint and

PeopleSoft on daily basis. cash handling experience,

cash deposits, accounts receivable for revenue state tax, filing, data entry,

collections on past due invoices.

Clerical Support / Secondary Biller

06/2001 - 11/2004

HealthOne Clinic Services - 303/ 806 - 5661

Maintained mail process and distribution as well as company files, oversee projects,

audited and reviewed patient contracts, achieved all deadlines, evaluated secondary

insurance claims, addressed client concerns, uploaded Workman’s Compensation

checks into GPS tracking tool, filing, data entry, xeroxing, provided excellent customer

service/support to upper management, as well as patient / client callers, problem solving, cash

handling experience with face to face customer relations.

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