Customer Service Sales

A NA ARTY

***-** *** ******, ******, New York ***34

c: #347-***-**** ***.****@****.*** h: #718-***-****

S UM MARY

Excellent performance record, quick learner, conscientious, reliable, hard working, detailed, outgoing with

exceptional administrative and customer service skills.

E M P LOY ME N T H ISTORY

ZARA (Manhattan, NY) 2011 -

2013

Assistant M anager/Lead Fashion Merchandiser

• Promoted from Sales Associate to Assistant Manager within six months.

• Recognized by management as top selling Sales Associate.

• Co-managed 20-40 Sales Associates depending on the store size and worked at 4 locations in the city.

• Provided personal shopping to regular clientele.

• Managed shipping/ receiving, stock distribution and inventory t racking.

• Lead fashion merchandising and display set-up for all 4 stores.

• Prepared and sent out email marketing communications to clientele.

M E RCEDES BENZ FASH IO N WEEK (Manhattan, NY)

2010 - 2011

F reelance Assistant

• Assisted in the organization and execution of 5 fashion shows including; set-up, f low, dressing models

and wrap up.

• Responsible for the handling of clothing by top designers such as; Alexander Wang, Tommy Hilfiger

and others.

BRASIL COOPERAT IVA – F inacial I nstitution (Bahia, Brazil)

2004 - 2009

Executive Secreta ry and Receptionist

• Supported 7 senior managers/executives.

• Edited, typed and t ranslated legal documents, reports, proposals and financial statements.

• Responsible for all incoming calls on a 12 line phone system.

• Managing company’s monthly expenses from; phone bills, office supplies/hardware (new phone system),

i nventory, shipping and t ravel costs.

• Co-managed freelance staff including; recruiting, interviewing, hiring, day to day management and

company payroll.

• Greeted customers and provided administrative support to the sales staff.

• Responsible for making t ravel arrangements including; f l ights, hotels, cars, dinner reservations and

ensured a seamless experience.

E DUCAT IO N

U N IFACS U N I VERS I TY (Brazil)

2005 - 2009

Bachelors Degree in Fashion Design

L ANGUAGES/TEC H N ICAL SK I L LS

• Write and speak fluent English and Portuguese. Conversational in Spanish.

• Strong knowledge of M ic rosoft P roducts including; Word, Excel and Powe rpoint.

Contact this candidate