ERIC GARCIA
** ******* ****. .********, ** *****
**************@*****.*** . 203-***-****
PROFILE
. Proven ability to obtain accounts by utilizing trial and hard closing
techniques
. Ensures account loyalty and builds strong professional relationships
with client base
. Exceptional communication, networking, and negotiation skills
. Ability to work independently and perform within a team dynamic
. Experience in Sales, Marketing, and Consultation
PROFESSIONAL EXPERIENCE
Indeed.com
Stamford, CT
Client Service Specialist
July 2012-July 2013
As a Client Support Specialist I provided the sales team with
technical/product support. I review accounts daily to study industry trends
and identify room for account growth. Communicate daily with sales reps to
help grow accounts as well as identify any technical problems.
Responsibilities:
. Currently working for the Staffing vertical with a prospective and mature
client base located worldwide
. Serve as a product expert and strategic manager of accounts to ensure
maximum job seeker traffic and measurable results through advertising
campaign
. Analyze metrics and create custom reports to help clients visualize
performance and measure their success and ROI
. Consult with top level executives on website improvements, job copy and
implementation of applicant tracking systems
. Support sales team with maintenance of current and prospective
advertisers
. Assist with new client accounts, consultation, and product knowledge.
. Monthly review calls with key accounts to work on account optimization
and budgeting. Diagnose any problem areas with account an ensure client is
continuously having a pleasant user experience.
Tavern on Maine
Westport, CT
Manager/Server
April 2012-
Present
Family operated business. Primary responsibilities are to overlook day to
day operations as well as tend to customers. Help train and work with wait
staff. Oversee marketing and social media networking for promotions and
events.
CompHealth
Norwalk, CT
Search Consultant
September 2011 - July 2012
Management
. Manage candidate and client base to assure quality placements are made
. Analyze multiple data bases daily to help manage client needs
. Complete monthly above and below line projection reports
Sales/Marketing
. Market clients through cold calls, e-blitz, and social media
interaction
. Network with multiple organizations to constantly expand clientele
. Negotiate contracts between clients and candidates
Consultation/Client Interaction
. Provide candidate consultation regarding health care faculties and
market place
. Consult clients on marketing there needs to attract a large candidate
base
. Consult both candidates and clients on trends in market place for
quality assurance
Church Mutual Insurance Company
New York, NY
Account Manager/Account Executive
June 2008 -September 2011
Management
. Manage book of business for clients across New York
. Successfully retain and maintain key accounts exceeding
. Primary contact for clients who have service issues associated with
account
. Responsible for meeting with the yearly top 50 accounts to insure
these key accounts are properly insured and remain profitable
Sales
. Develop client relationships by examining client business issues and
recommending alternate coverage's and products to fit with clients
needs and budget
. Generate sales through additional coverage's and extensions
. Provide clients with timely quotes and proposals
. Renew and grow existing business through scheduled meetings with
boards and key decision makers
. Identify and align products and pricing to meet business objectives
and customer needs
. Meet with clients and present features and benefits while trial and
hard closing
. Prospect clients through referrals, mailings, and field visits
. Promote Church Mutual Insurance Co. and solicit new customer base at
yearly conventions
Client interaction
. Proactively conduct strategic account reviews of service requirements
and usage trends
. Travel and lead client outreach to efficiently reassess needs and
exceed expectations
. Guarantee client satisfaction through endorsements, risk management,
and loss prevention
. Discuss changes to organizations and educate clients on what product's
and coverage's will best suite these changes
. Travel regularly though assigned territory completing any field work
needed to support account service
EDUCATION
Central Connecticut State University
New Britain, CT
Bachelor of Arts, Major: Psychology, Minor: Exercise Science
May 2008
Related Coursework: Communications, Managerial Information, Marketing,
Computer Science, Statistics, Social Psychology, and Psychology of
Diversity
VOLUNTEER
STAMP Program
Stamford, CT
Mentor
December 2009-Present
. Meet with students on a weekly basis and participate in a variety of
social activities
. Teach verbal communication skills and thoughtful decision making
COMPUTER SKILLS
. Proficient in Microsoft Word, Excel, PowerPoint, Outlook, AS400, and
Prevail