Customer Service Manager
Resume:
Zola Kristen Pierre
Henderson, NV 89044
********@*****.***
Objective
My objective is to obtain a position where my knowledge and expertise in the medical, as well as administrative,
field may be utilized and contribute in a beneficial manner.
EXPERIENCE
Credentialing Assistant, Administration/Audiometrix, LLC
Henderson, Nevada 04/2012 - 05-2013
• Responsible for obtaining all NPI numbers, updating NPI information, and deactivation of NPI numbers.
• Created all initial CAQH application profiles for new providers nationwide, maintaining all updates and re-
attestation for providers on the CAQH provider website.
• Submitted OWCP initial enrollment applications for all new facilities or providers not previously enrolled
and maintained re-enrollment as needed.
• Obtained all documentation needed for credentialing from clients and hundreds of providers, including,
but not limited to licensing information, diplomas, employment history, and making sure credentialing
packets were complete. Updated existing National & Ancillary Contracts.
• Maintained the Audiometrix database with all provider and facility information to ensure the accuracy of
real time information on facilities and providers on a daily basis. This database was also utilized by
multiple clients nationwide, as well as by all the Credentialing Specialists throughout the day.
• Supported the CEO of Audiometrix, as well as all of the Credentialing Specialists with all clerical tasks,
including Internet research, Letters of Intent to insurance companies, scanning and attaching all
documentation in the Audiometrix database, handling all incoming and outgoing mail, generating reports,
creating Excel spreadsheets, maintaining contract information, etc.
• Responsible for answering all Audiometrix & Hearing Fusion phone calls using the digital VOIP phone
system and routing calls to the appropriate person.
Medication Technician, Front & Back Office/Capitol Spine and Pain Center
Fredericksburg, Virginia - 11/2009 - 03-2010
• Assisted doctors in pain management procedures, which included Sacroiliac Joint Injections, Epidural
Nerve Blocks, Facet Joint Injections and Spinal Cord Stimulation.
• Responsible for manipulating the Fluoroscopy machine (live x-ray), so the physician could ensure the
medication was delivered to the correct location in/on the patient.
• Medical administrative duties included the organization of laboratory services, filing of insurance forms,
updating and filing of patient's files, answering phones, scheduling appointments and serving as
receptionist to receive patients while also doing the bookkeeping.
• Clinical duties included gathering patients' medical histories, taking vital signs, preparing patients for the
medical examination, drawing blood samples from patients, changing of wound dressings, sterilization of
medical instruments, collection and preparation of medical laboratory samples, and proper disposal of
used medical supplies.
Medication Technician/Greenfield Assisted Living of Stafford
Stafford, Virginia - 12-2006 - 02-2008
• Direct care of Alzheimer’s residents, which included the activities of daily living.
• Medication Administration to residents’ both mornings and evenings.
• W orked directly with activities director to plan events and activities for residents and their families.
• Ordered supplies and medications.
• Assisted the doctors with wellness visits, including charting and taking vitals.
Fresh Food Service Manager/Wawa Food Market
Stafford, Virginia - 03/2005 - 05-2006
• As Night shift Operations Manager, assured the accuracy of all cash registers and the safe.
• Trained and managed staff of four employees on shift.
• Logged all merchant deliveries and ordered supplies.
• Maintained high standards of store appearance and oversaw inspections.
• Ensured that all staff provided impeccable customer service to facilitate a wonderful customer
experience.
• Guaranteed all policies and procedures were met, in compliance with Health Code regulations, for the
deli and fresh foods service.
Supervisor, Transcription Department/Metropolitan Washington Orthopedic Association
Oxon Hill, Maryland - 06/1998 - 09/2003
• Transcribed dictation for personal and business correspondence for an orthopedic practice of eight
doctors in five local offices.
• Supervised staff of up to five transcriptionists.
• Responsible for work being completed on time and in a professional manner. Made sure of the accuracy
of provider dictation, distributed daily workloads, kept the confidentiality of patient records and
interviewed prospective transcriptionists.
Administrative Assistant/Humphreys Engineer Center, HECSA Library
Alexandria, Virginia 11/1995 - 08/1997
• Supported the United States Army Corps of Engineers by fulfillment of current and emerging knowledge
requirements with resources and services.
• Ensured proper filing of all Corps documents and technical reports, books, magazines and other
resources and preserved the knowledge of the Corps.
• Oversaw Reference & Research Services.
• Updated electronic databases.
• Assistant to the Librarian.
SKILLS
• Proficient in Microsoft Word and Excel.
• Knowledge of Availity and OneHealthPort as well as Primary Source Verification.
• Knowledgeable in office machinery including fax, copy, computer, scanning, etc.
References Upon Request
Contact this candidate