Customer Service Sales
Resume:
Derek Hausheer
**** *. **** **** **. Apt. *** Cell: 210-***-****
Coppell, TX 75019 *********@*****.***
EDUCATION
Texas Wesleyan University School of Law, Ft. Worth, Texas May 2013
Juris Doctor
University of Dallas, Irving, Texas Spring 2010
Bachelor of Arts in Philosophy
CREDENTIALS
Cisco Academy Certified 2012-2014
Cisco Certified Entry Level Network Technician
Validated ability to install, operate, and troubleshoot a small enterprise branch network, including basic network security.
PROFESSIONAL EXPERIENCE
Technology
Knowledgeable desktop troubleshooter for Windows 7, Windows XP, OS X, and Linux.
o Executed data recovery, virus removal, and hardware upgrades on desktops, laptops, and tablets.
o Developed sales experience and technical knowledge with laptops, desktops, android tablets, anti-virus software,
operating systems, and productivity software.
o Performed and sold software and hardware service upgrades.
Broad understanding of LAN Networking, Routing, and Switch technology.
o Trained through Cisco on the OSI and TCP/IP network stack.
o Simulator experience on Cisco IOS routers and switches.
o Knowledgeable in basic network security principles and strategies.
Interpersonal
Outstanding customer service etiquette.
o Provided one on one orientation sessions to new customers, developed rapport with existing customers, and
conducted service reviews.
o Designed and executed personalized membership plans with detailed instructions and goals.
o Worked successfully with dozens of diverse clientele.
Communication
Mediation and Negotiation knowledge and experience.
o Resolved employee and customer conflicts.
o Trained in mediation skills to help with problem resolution.
Excels at oral and written communication skills.
o Proficient technical writer and speaker.
o Law school graduate education in persuasive and objective speech.
Information Technology Law
High level understanding of Constitutional and intellectual property law, U.S. policy on network security, U.S.
government oversight of private networks, and business information sharing.
WORK EXPERIENCE
Technology Associate, Office Depot Spring 2010
Personal Trainer, L.A. Fitness Fall 2007-Winter 2009
Membership Consultant, L.A. Fitness Spring 2008-Fall 2008
Head Lifeguard/Assistant Swim Coach, Fair Oaks Ranch CC Summer 2006
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