Customer Service Office Assistant

Matthew Louis Lovetro

*** **** ***** ***************, ** 60110 630-***-**** ****.*******@*****.***

Education

Bachelor of Arts in Communication December 2012

Certificate in Media Literacy

Honors: Dean’s List, Provost’s List, Lambda Pi Eta (Communication Honors Society)

University of Wisconsin-Parkside; Kenosha, WI

Strengths

Time Management, Process Compliance, Personnel Management, Customer Service

Computer Proficiency

Microsoft Word, PowerPoint, Excel, Adobe Photoshop, Illustrator, and In Design

Involvement

• President of Rainbow Alliance, University of Wisconsin-Parkside, 2011 – 2012

• Campaign Volunteer for Peter Barca, Wisconsin’s State Representative of the 64th

District, 2010 – 2012

• President of Parkside Association of Communicators, 2011 – 2012

• Caucus Chair for LGBT Concerns, College Democrats, 2012 – 2013

Experience

Office Assistant September 2011 – January 2013

Advising and Career Center, University of Wisconsin-Parkside; Kenosha, WI

• Scheduled appointments and prepared materials for seven advisors.

• Provided customer service, managed confidential information, assisted with projects.

Event Planning Intern June 2012 – September 2012

LGBTQ Resource Center, University of Wisconsin-Parkside; Kenosha, WI

• Coordinated events, planned staff retreat, revised training manuals, transcribed and

analyzed feedback from surveys.

Public Relations Intern May 2011 – December 2011

Communication Department, University of Wisconsin-Parkside; Kenosha, WI

• Attended leadership meetings, created displays, and coordinated guest speakers.

Ride Attendant Summer 2011 and Summer 2012

Six Flags Great America; Gurnee, IL

• Operated rides: Iron Wolf, Fiddler’s Fling, Viper, Chubasco.

• Attended training sessions: customer service, workplace safety, and ride operations.

Office Assistant March 2011 – May 2011

Mentor Kenosha and Racine

• Conducted research on mentoring practices and mentoring organizations.

• Negotiated with local businesses to advertise the mentoring program.

• Attended mentor training, participated in meetings and kept detailed meeting minutes.

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