Property Manager/ Office Manager/ Administrative Assistant

Patricia A. D’Hanis

***** ******* *****, **, *. Beloit, IL 61080 779-***-****

Email: *******@*******.***

Objective To utilize my knowledge and capacity of Sales, Service, Organization, Thoroughness,

Financial skills and Diagnosis, Financial Reporting and Research in a fast paced

Environment to improve productivity and cost avoidance while improving customer

satisfaction and service.

Experience 8/14/2012 to current Bob Kimball Properties Janesville, WI

Office Manager/Property Manager

Establishes rental rate by surveying local rental rates; calculating overhead costs,

depreciation, taxes, and profit goals.

Attracts tenants by advertising vacancies; obtaining referrals from current tenants;

explaining advantages of location and services; showing units.

Contracts with tenants by negotiating leases; collecting security deposit.

Accomplishes financial objectives by collecting rents; paying bills; forecasting

requirements; preparing an annual budget; scheduling expenditures; analyzing

variances; initiating corrective action.

Maintains property by investigating and resolving tenant complaints; enforcing rules of

occupancy; inspecting vacant units and completing repairs; planning renovations;

contracting with landscaping and snow removal services

Maintains building systems by contracting for maintenance services; supervising

repairs.

Secures property by contracting with security patrol service; installing and maintaining

security devices; establishing and enforcing precautionary policies and procedures;

responding to emergencies.

Enforces occupancy policies and procedures by confronting violators.

Prepares reports by collecting, analyzing, and summarizing data and trends.

Updates job knowledge by participating in educational opportunities; reading

professional publications; maintaining personal networks; participating in professional

organizations.

Accomplishes organization goals by accepting ownership for accomplishing new and

different requests; exploring opportunities to add value to job accomplishments.

AR/AP in conjunction with Wipfli-MDS

01/2011 to 10/10/2011 Professional Property Management Rockford, IL

Occupancy Specialist

Overall responsibility for maximizing the utilization of available housing resources through

the process of accepting applications for housing programs and admitting new participants

into the scattered family sites.

Income Determination and Calculation, allowances and adjusted income

All verifications for Rural Development, Tax Credit and HCD federal programs

Billing and special claims

Addressed important changes such as new rules for income calculation and allowances,

new procedures for reporting to the Federal Housing Authority, Rural Development and Tax

Credit Compliance

Personal Portfolio consisted of 796 individual units, tenant service issues

Accurate communication to all Area Manager, Property Managers and Compliance

7/14/2010 to 9/19/2010 Riverside Community Bank Rockford,

IL

Mortgage Loan Processor

Maintains customer confidence by keeping mortgage loan information confidential

Prepares mortgage loan file by reviewing loan application; clarifying or obtaining additional

information as needed.

Prepares closing statements and informs borrowers by calculating principal and interest

payments, and closing costs; forwards information to borrowers.

Obtains mortgage loan documentation by ordering credit report, title work, building

appraisal, and any related information

Confirms mortgage loan application information by mailing or faxing verification forms;

contacting verification sources.

Keeps information accessible by sorting, organizing, and filing documents.

Identifies mortgage loan application and documentation problems by highlighting

deficiencies; notifying mortgage loan underwriter and mortgage loan officer as needed.

Imaged related information to become apart of servicing electronic paperless files.

Morvision and Info Access trained

Deposits, wires and cash transactions

Education in FHA

08/28/2007 to 08/04/2008 Bocker Auto Group Freeport, IL

Finance Manager/ Finance Administrative Assistant

Maintains dealership reputation by building and maintaining customer

rapport; answering questions; providing information; resolving

discrepancies and dissatisfactions; maintaining a satisfactory Customer

Satisfaction Index; complying with federal, state, and local regulation.

Determines desire/ need for automobile financing by interviewing

customer; exploring payment options.

Confirms automobile sales contract information by disclosing data,

provisions, finance charges, and interest rates to customer; ensuring

understanding of content.

Verifies automobile purchase information by reviewing sales data,

conferring with sales department; making adjustments as needed.

Sells Products and services by reviewing desire/ need for automobile

insurance, credit insurance, extended warranty, anti-theft devices and

appearance protection plans.

Prepares transaction documents by completing loan agreements,

Department of Motor Vehicle registrations, any related documents; verifies

that details are entered properly; delivery of all cash transactions.

Determines customer creditworthiness by studying customer credit

application; obtaining credit reports; analyzing information; comparing

customer evaluation to organization standards; searching for lenders in

information system; forwarding applications to lenders; conferring with

loan underwriters and loan processors.

10/1/2006 to 08/26/2007 Lou Bachrodt Automall Rockford,

IL

Finance Secretary/ Administrative Assistant

Processing and auditing of all Auto loan finance files.

Acceptance and deposit of all cash/check down payments and final

balances to accounts receivable for the Comptroller.

Processing Preparation of closed loan packages to Billing Department for

the disbursement of loan packages to lending institutions for funding.

Management of Extended Warranty and Gap Insurance accounts.

Direct contact and administration of the State of Illinois License and Title

account with focus on issuing and reporting.

Direct Contact with Insurance companies and Lenders for verification of

insurance coverage and loan payoff amounts for cost avoidance.

Assistant to the Finance Manager with emphasis on paperwork accuracy,

customer interactions, loan file audit, and month end reporting to the

General Manager/Owner.

01/05 to 2/22/2006 Fidelity Mortgage, Inc. Rockford, IL

Office Manager/ Senior Mortgage Loan Processor

Conventional / conforming loan origination and processing. Preparing mortgage loan files by

reviewing loan applications; clarifying and obtaining additional information. Loan closing document

preparation and audit of closed loan files for sale on the secondary market. Notary Public.

Proficient in Calyx, Mortgageware, and Loan Prospector software.

Responsible for mortgage loan activity for particular Midwestern states with

intense market analysis.

Leading, hiring, training, evaluation and directing the work of staff to ensure

that the new mortgage loan packages are processed and completed according

to established federal policies and procedures.

01/99 to 10/04 United State Postal Service Burlington, IA., Mt. Pleasant,

IA.,

Mt. Morris, IL.., Rochelle, IL

Bulk Mail/ Distribution/ Window Clerk

Direct customer sales of stamps and postal services. Providing Bulk mail

customer confidence in the calculation and verification of all fees, USPS

regulated forms, account balances, and preparedness of all presented mail

Delivering mail in post office boxes as indicated and obtaining required

signatures as needed to maintain quality service by following all postal

standards and Regulations.

Maintains safe working conditions through following all USPS Requirements.

Proven history of maintaining correct records for stamp stock, cash Drawer,

and accuracy of accepted bulk mail through proper cost avoidance Procedure

No reported deficiency through any Federal audit

5/95 to 11/97 Alpine Mortgage Company Rockford, IL

Mortgage Loan Processor

Conventional, FHA and VA mortgage loan processing. Preparing mortgage

Loan files by reviewing loan applications. Clarifying and obtaining additional

information when needed. Contacting verification sources. Ordering Of credit

reports, building appraisals, land surveys, title insurance and related

information. Reporting of any deficiencies to Underwriting staff and/or Mortgage

Loan Officers.

Keeping information filled, organized, and sorted while maintaining Customer

confidence.

Updated job knowledge by participating in educational opportunities;

maintaining personal networks.

5/90 to 5/95Winnebago County Title Company Rockford, IL

Senior Mortgage Loan Closer/ Department Head

Preparing for mortgage loan closings by verifying documentation;

obtaining or requiring additional information and substantiation; scheduling and

coordinating closing meeting

Accomplishing title company mission by providing superior meeting

management, verbal communication, confidentiality, people skills,

financial skills, financial planning and strategy, utilization of all financial

software, client relations, Organization, professionalism, and financial

diagnosis.

• 11/97-01/99

Education Highland Community College Freeport, IL

General Education/Business – Deans List

08/86-08/88 Winona State University Winona,

MN

Elementary Education

References provide upon request

Contact this candidate