Customer Service Manager

Linda J. Brown

*** ***** ****** ********, ** ****1 **************@*****.*** 502-***-****

Experienced Office Manager with supervisory experience. Investigate and resolve product quality

issues. Prepare and conduct safety meetings. Strong communication and organizational skills.

Loyal and dedicated to companies best interest.

Computer Skills

MS Office, Outlook, Excel, Access, McLeod

Experience

Specialized Transportation Services Smyrna, TN 11/2011 to

6/2013

Fleet Manager

Manage Driver Fleet of 40 DED/OTR drivers who transport all kinds of freight as well as dedicated

Nissan parts for Smyrna, TN and Canton, MS Plant locations. Assist drivers with routing and customer

locations to ensure timely pickup/deliveries. Schedule and document driver vacation, sick and personal

leave time. Review driver weekly payroll.

Jack Cooper Transport Smyrna, TN and Nashville, TN 3/2010 to

11/2011

Office Supervisor

Supervised drivers who transported Nissan vehicles from the Smyrna Nissan Plant and GM product

vehicles from the CSX Nashville Rail Yard. Conducted weekly Quality and Safety Meetings to reduce

workers compensation injuries, motor vehicle accidents and cargo claims. Investigated and worked all

cargo damage claims for both terminals. Assisted Operation Supervisors with daily dispatch, payroll, load

building and daily operations.

Jack Cooper Transport Spring Hill, TN 9/2008 to

12/ 2009

Office Supervisor

Conducted weekly Driver Safety and Quality meetings, focusing on accident, injury and damage

prevention and root causes. Prepared Spring Hill Action Plans to reduce and eliminate CMV accidents,

workers compensation injuries and cargo claims. Attended monthly Damage Elimination Meetings with

GM Logistics. Assisted with daily dispatch, driver check in and log screening.

• Exceeded the 2009 Spring Hill Terminal Goal for CMV accidents and lost time injuries.

Allied Systems Shelbyville, KY 3/2007 to

9/2008

Operations Supervisor

Dispatched drivers who transported Ford product vehicles from Shelbyville, KY Rail Mixing Center to

locations in the North, Northeast and South Central United States. Conducted Driver Safety and Quality

Meetings. Investigated Cargo Claims. Maintained all driver DOT and OSHA files.

• Met and exceeded all Safety Goals for 2008

Saturn Call Center Spring Hill, TN 3/2006

to 3/2007

Customer Service Rep

Assisted GM customers with questions and concerns for all Saturn line vehicles.

QAT Ryder/Allied Systems 6/1992 to

1/2005

Assistant Manager

Dispatched 135 drivers to all Saturn locations in North America. Managed driver’s productivity and

attendance. Processed all driver payroll. Contributed in reduction of terminal accidents and driver injuries

by communicating safety information with drivers.

Additional Employment and Recommendations available upon request.

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