CALL CENTER EXPERIENCE
Resume:
Ruby Olvera
Avon Park, Florida 33825
Phone:863-***-****
Cell: 863-***-****
E-Mail: ************@*****.***
Professional Summary
Bilingual Medical Receptionist with years experience
Patient-oriented Medical Receptionist
with strong attention to detail, professional telephone
etiquette and organization skills.
Organized Medical Records Clerk with the ability
to readily adapt to changing environments and demands.
Organized with foundation in records management.
College courses in billing coding and collection procedures
and medical terminology knowledge.
Skills
Multi-tasker
Close attention to detail
Excellent verbal communication
Resourceful and reliable worker
Excellent problem solver
Research and data analysis
Medical terminology classes
ICD-10
Billing and collection classes
HCPCS Coding Guidelines
Microsoft Software
Fax and Scanner
Copy machine
Multi Line operator
Call center experience
Work History
November 2010 to June 2011
GC SERVICES Lakeland, FL
FINANCIAL SERVICE REPRESENTATIVE
Duties:
I assisted customers with payment arrangement and assisted them
with reconnections of phone lines, adeptly managed a multi-line phone system.
As well as answering questions and getting customers to right department.
September 1999 to January 2000
Leslie Krajovic Arcadia, FL
DENTAL ASSISTANT
Duties:
Assisted dentist with patients with dental work needed.
Scheduled appointments, registered patients .
Professionally and courteously verified appointment times with patients.
Assisted in the maintenance of patient charts and/or electronic medical record
(filing, x-ray results,and home care forms). Pleasantly greeted all
patients and prepared patient charts accurately and neatly for dentist.
X-rays on patients. Disfentected room for next patient.
Education
1997
HARDEE SENIOR HIGH SCHOOL Wauchula, FL
High School Diploma
2010
SOUTHERN TECHNICAL COLLEGE Auburndale, FL
Associate of Science MEDICAL ASSITANT
Current
SOUTHERN TECHNICAL COLLEGE Auburndale, FL
MEDICAL BILLING AND CODING
REFERENCES
PROFESSIONAL
ETHEL SMITH
ASSISANT DEAN STC
PERSONAL
ESTHER VILLA
INSURANCE AGENT
CRISTINA ZAMORA
EXECUTIVE ASSISTANT
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