Customer Service Manager

Richard R. Seal

***** ********* **. ************ ** 32258 ■ Contact Info: 904-***-**** ■

***************@*****.***

Objective: To obtain a position in the e-learning and instructional industry where I can

use my experience as an educator to further the goals of the company.

Candidate Profile

• Results-driven individual capable of analyzing complex data and market trends.

• Advanced knowledge of technology and tools for communication.

• Experience training adults in a professional setting and in a leadership role as the chair of the

Technology Committee

Employment History

Notify MD

Customer Service Operator Jacksonville, FL June 2012-Present

Receive inbound calls from patients and medical professionals, determine importance of call

and create a medical report to be sent to the appropriate on call physician. Participate in training

for HIPPA and updated software. Train new employees on the use of software, customer care,

medical terminology, HIPPA, and corporate policies and norms. Consistently meet targeted

objectives 100% of the time.

Duval County Public Schools, Englewood Elementary School #3087

2nd Grade Teacher Jacksonville, FL August 2011-Present

Create and implement lesson plans according to Common Core Standards for 2nd grade

students. Plan activities to achieve goals and learning outcomes. Use instructional materials to

differentiate for different learning levels and ESOL students. Train teachers in instructional

technology and other digital resources available to them. Fulfill the role of CHAMPS Coach at

the school. Chair of the technology committee and member of the Math and Science

committees. Serve as school technology contact for the faculty. Meet objectives for student

growth. Trouble shoot and strategize using qualitative and quantitative data in an individual and

team basis.

Duval County Public Schools, Ruth N. Upson Elementary School #3019

1st, 2nd Grade Teacher Jacksonville, FL Aug 2007-2010

Create and implement lesson plans for children aged 6 to 8 according to the standards set forth

by the Florida Department of Education. Foster an environment for learning despite special

needs concerning different learning disabilities and home environment challenges. Designing

specific learning strategies based on data and other information gathered through testing and

observation.

The Dalton Agency Aug, 2006-January 2007

Copywriting Intern Jacksonville, FL (Assignment ended)

Assist in the brainstorming, and creation of new ideas for the clients of The Dalton Agency. Work

with a team of graphic designers to meet the deadlines and expectations of our clients. Use

research driven, strategy rooted, approaches to the creation of ad campaigns in various media

formats. Analyze market trends and data as a basis for creating mass communication.

Education and Development

Alternative Certification Program, completed June 15, 2010

Academy of Science, 3 years completed

Coaching Cycle, Guided Reading, completed during 2006-2007 school year

University of North Florida

Bachelor of Arts Degree in Mass Communication; Jacksonville, FL, 2006

Workshops and professional development

C.H.A.M.P’s

Lesson planning for elementary school

Effective communication and Conferencing

ESE toolbox for elementary school

Coaching cycle for guided reading (8 week program) The Academy of Science

Alternative Certification Program

Skills

• Smart board

• Destination Success

• Pearson Success Net

• Document Cameras

• Use of internet resources

• Senteo assessment system

• proficient in Word, Excel, and Power Point.

• Proficient with Windows and Mac OSX operating systems. • Ability to present and facilitate

professional development.

Referrals

Pamela Smith, Forms Developer, SunGard FInancial Systems904-208-6861

******.*****@*******.***

Laura Greenwood, Manager, Notify MD, 904-***-****

**********@********.***

Shanita Roper, 2nd grade teacher, Englewood Elementary School, 904-***-****,

******@************.***

Donna Taylor, 2nd grade teacher, Englewood Elementary School, 904-***-****,

*******@************.***

Contact this candidate