Customer Service Technician
Resume:
Michelle Luong
***** ****** **.****** *****, CA**843
714-***-****; *************@*****.***
Objective
To obtain a position as a Pharmacy Technician within the
pharmaceutical industry, where I can utilize my professional and technical
skills to ensure overall patient care within the organization.
Qualifications
Over three years’ combined experience in customer service
skills and production work. I work well
with other people and possess the ability to learn new skills quickly, while
working under time pressure.
Skills
Knowledge of Top 240 Trade & Generics Dosage Calculations
Sterile Compounding Third-party Insurance Billing
Prescription transcribing Fill Emergency drug carts
Unit dose cassette fill & delivery Oral Syringes
Non-sterile Compounding Inventory & Restock medication
Microsoft Word, Excel, Access, and PowerPoint Customer service
Externship
Children’s Hospital
of Orange County, Orange, California 240 hours
Hospital unit dose, IV Room
Pull correct drug, oral syringes, exchange
cassettes, deliver medications to nursing stations, stocking
Correct hand washing procedure, clean laminar
flow hood, performed required calculations correctly
Set up correct solution, medication and
equipment in the hood
Swabbed vial tops & IV ports prior to needle
insertion
Perform aseptic technique correctly without
contamination
Volunteer
Californiaand Hong Pharmacy, Westminster, California 2012
* Ensure prompt service in the Pharmacy department by assisting customers and operating the cash register.
* Accept customer and prescription information, including refill authorization, from doctor's offices.
* Retrieve the appropriate medication from inventory.
* Create prescription labels and put them on prescription containers.
* Place medication into prescription containers.
* Input customer and prescription data into the computer system.
* Complete paperwork related to filling prescriptions.
* Assist with maintaining the Pharmacy department by keeping it clean and in order.
Education
CNICollege, Orange,
California 2011-2012
Pharmacy Technician Program, ABHES & ASHP
OrangeCoastCollege, Costa Mesa,
California 2002-2006
* Certificate in Airline & Travel Careers
* Associate of Arts Degree
Work Experience
Alpine Biomed, Fountain Valley, California 2008-2009
Quality Control Inspector/ Assembler
* Performed assembly operations and packaging for medical devices according to ISO and FDA manufacturing instructions, standard operating instructions and safety regulations.
* Maintained clean, safe and well organized work area.
* Ensured proper handling of material and equipment.
Toys-R-Us, Huntington Beach, California 2006-2010
Salesperson/Cashier
* Greet and helped customers on sales floor.
* Answered telephone calls and used computers.
* Used knowledge of products and services to educate, persuade and overcome guest objections.
* Maintained a clean and safe environment for all guests.
* Consistently take the initiative to ring at register delivering fast and friendly guest service.
OrangeCoastCollege, Costa Mesa,
California 2003-2004
Student Assistant at Counseling Office
* Answered telephones calls
* Prepared student files for counselor meetings
* Scanned numerous documents
* File purging
* Answered student questions
License/Certifications
CaliforniaState Board of Pharmacy,
Pharmacy Technician #
119163
HIPAA Certification
CPR Healthcare Provider, American Heart Association
Languages
Bilingual in English and Vietnamese
Michelle Luong
13161 Newell St.
Garden Grove, CA92843
*************@*****.***
I am seeking a position in which I can use my experience and
communication skills towards a successful career as a Pharmacy Technician.
I take my position very seriously and maintain the most in
care, professionalism, and duty to the customer, the physician, and the
pharmacy. I am extremely hard working
and friendly. I am work well as a part
of team, and am enthusiastic about handling any responsibilities passed my way
to make a successful pharmacy run as smoothly and successfully as possible. With my successful completion of 240 hours of
externship at CHOC, I am prepared to take on all requirements of sterile &
non-sterile compounding.
In closing, I warmly welcome the opportunity of an
interview, to discuss my background further as well as to learn more about your
objectives for this position. I thank
you very much for your time and consideration, and hope to become as part of
the team in the future.
Sincerely,
Michelle Luong
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