Customer Service.

Walter Greenhill

**** ******* ****** **** *********, FL 32935 (678)525-

**** *************@*****.***

Objective To continue maximizing opportunities that allow me to utilize

my skills, knowledge and experiences which the retail sales industry has

afforded me through working in a challenging role needed for advancement

and growth.

Experience Cable Tech.

February 2010 - January 2013, New Vision, Stone Mountain,

GA

. Installation and certification of Video, HSI, Telephony

in customer homes.

. Troubleshooting and repairing cable, telephone, and data

lines.

. Regular interaction with customers in reference to

products and installations.

. Responsible for connection of cable wire from exterior

plant to customer equipment.

Cable Tech.

July 2007 - February 2009, R2R Communications, Stone

Mountain, GA

. Maintained aerial clearance codes and proper grounding

procedures.

. Responsible for reconciliation of customer payments and

equipment.

. Insured customer's property is handled with care, which

includes interior and exterior of the home.

. Climbed poles, ladders, used crawl spaces and attics to

insure proper cable installation.

Store Manager

October 2004 - June 2006, Rhino Video Games, Lilburn, GA

. Hired, trained and developed store employees.

. Executed and monitored loss prevention and shrink

programs.

. Managed store revenue, including cash handling, deposit

reconciliation and delivery of deposits to bank.

. Analyzed store's financial data, applied action to grow

revenues, control costs, and assured appropriate inventory

management to achieve sales and profit goals.

Assistant Manager

July 2000 - September 2004, KB Toys, Norcross, GA

. Ensured interior and exterior of store is maintained to

company standard.

. Resolved customer problems or complaints by determining

optimal solutions.

. Communicated, executed and managed marketing and

merchandising programs.

. Utilized labor management tools, including effective

scheduling, to maximize productivity, profitability and

margins.

Education Roosevelt High School, Roosevelt, NY

1990-1994

. Diploma

Interests Computer technology, video games, sports, and of course family.

References References are available on request.

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