Manager Customer Service

LINDA FLETCHER

*********@***.*** P 916-***-****

OBJECTIVE

To obtain a position where I can maximize my management skills, quality assurance, program development and training experiences..

SKILLS

Over 20 years retail services. Outstand Customer Service. Consistently resolving Customers difficulties in an expedient and tactful manner. Excellent organizational, written and communication skills. Accustomed to working in a fast paced environment and successfully handling several responsibilities simultaneously. Skilled in team building and in implementing employee involvement which increased productivity as well as employee satisfaction. Proven track record of low turnover, low over time and high retention. Hired, trained and supervised 50+ employees. Drove brand awareness. Reviewed budget to identify variances an established guidelines to control expenditures. Monitored and controlled inventory. Consistently met or exceeded all team sales goals both in retails and services sales.

Proficient with SAP, Touchpoint, Outlook, Microsoft works, Excel, Coaching to Correct, Receiving Process, Ordering Process, Add-On Sales, 10 key by touch, ADP, Kronos, Time & Attendances, QuickBooks, Peoplesoft, Forklift.

Work experience

01/09-10/13 Petrified Pets $15.00hr

Customer Service, Pet sit, specialized in exotic pet. Dog training.

12/92 -01/09 PetSmart

Store Manager 02/01 - 01/09 $63,000.00 yr

All operations in the store. Hiring, Human Resources, coaching to correct, inventory, budgeting, Cash Office, payroll.

Asst Store Manager 02/99 - 02/01 $42,000.00 yr

Responsible for all store operations to include, managing a staff 40 to 50 associates, payroll, scheduling, hiring, receiving and product movement, merchandising, on time completion of all reports including profit and loss, store supplies, and policies and procedures.

Merchandising Manager 03/95 - 02/99 $ 26,000.00 yr

All merchandise in store, Planogram compliance, inventory, receiving.

Pet Care Manager 12/92 - 03/95 $16,000.00 yr

Chiefly responsible for the care and condition of Pet Care pets, as well as sales, pet loss and other matrix. Creating the schedule for the Pet Care Department

04/94-08/00 Office Max

Admin $ 12.00hr

Payroll at two different locations, Audit all paperwork for accurate completion, All weekly reports. Human Resources, Cash office, bookkeeping.

04/91-10/92 California State Fair

Cellar Master $ 10.50hr

Received and cataloged all wines for the California Stated wine competition. Recruited donation of equipment needed for the competition. Managed a staff of 8, As well as supervised a volunteer staff of over 150 during the competition. Editor of the final results catalog.

Asst Manager Fur and Feathers $ 9.50hr

Coordinated all the volunteer for the Fur and Feather events. Recruited special events and displays for the building

Asst Manager for the Farm $ 9.00

Order all supplies, created all the signage and fun facts for the farm, coordinated the master gardener docents, coordinated with the agriculture council for brochures for each item display,

04/86-04-91 U-Haul

Sales Manager $ 10.00

Rented Storage units, Trucks, Trailer, Motorhomes and Party equipment. Payroll, scheduling, cash office balancing, cash deposit, Sold Boxes and packing material, Motorhomes, trucks, hitches, tow dollies and tow bars.

Glendale High School

Glendale College

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