Customer Service Manager

KURT NATHAN

**** *********** ***. 530-***-****

Chico, CA 95926 *******@*****.***

1

PROFILE

Multi- dimensional, senior operations leader with broad experience in

manufacturing, product supply and quality management for privately held and

public companies. Competencies include:

- Manufacturing and Supply Chain Management - New Products

Planning and Start-up

- Strategic Planning and Deployment - New Operations Start-up

- Lean Enterprise, Six Sigma - Cycle Time Reduction and Just-In-Time

- Quality Systems Management - ISO9001

- Organization Change and Development - Team Building and Employee

Involvement

- Vendor and Program Management - Contract Negotiations

- GMP's, HACCP and Organic Standards - Labor Relations (union and non-

union)

- Project Management - Profitability Improvements

- Customer Service - Enterprise Resource Planning Systems

- Cross-functional Teams Leadership - Community Relations

Delivering Optimized Performance through Operational Excellence and

Planning

2

PROFESSIONAL ACCOMPLISHMENTS

Manufacturing, Quality, Supply Chain Management and Effectiveness

Improvement

- Reduced packaging purchasing costs by 16% through competitive bidding

process and consolidated sourcing.

- Implemented Strategy Map and Balanced Scorecards for setting and

monitoring company and area performance.

- Directed changes in quality control and assurance systems that

maintained a "Superior" rating when transitioned to unannounced

audits.

- Led the production transition, contract manufacturing changes and

union negotiations for rationalizing manufacturing at two locations

resulting in savings of $20 million.

- Developed Quality and Service metrics that resulted in a 16% reduction

in customer complaints.

- Improved production throughput by 8% per year to keep pace with sales

growth.

- Attained financial break-even and eliminated customer service issues

of a capacity constrained plant by increasing throughput 50% with

minimal capital investment.

- Increased flexibility and responsiveness of process area by improving

procedures and reducing changeover times by 75%.

New Products and Operations

- Successfully transitioned to a new packaging format on products

generating 20% of company's revenues, which included selection and

start-up of new equipment and supplier.

- Led the development and use of a new products stage-gate process

providing disciplined approach for innovation and go-to-market

activities.

- Coordinated the operational activities for the scale-up of six new

products that allowed for earlier than planned shipments and an

additional $20 million in revenue prior to the fiscal year end.

- Co-sponsored a $16 million project that designed, built and started-up

a new technology platform for beverage manufacturing.

Organization Development and Team Building

- Introduced and expanded use of Lean thinking and skills to

manufacturing and administrative areas.

- Led the implementation of a self-directed plant management leadership

team that assumed the role and responsibilities of the plant manager.

- Using a self-regulated work team approach directed the start-up of a

$6 million packaged food plant.

Information Systems

- Using a cross-functional team sponsored transitioned to new ERP system

on schedule and budget.

- Led the Operations portion of an SAP Enterprise Resource Planning

System implementation at eight manufacturing locations.

Kurt Nathan Page 2

PROFESSIONAL EXPERIENCE

KN ASSOCIATES, Chico, CA, 2013 - Present

Operational Excellence Consultant

Providing manufacturing, Quality, Supply Chain and Operational Excellence

consulting.

LUNDBERG FAMILY FARMS, Richvale, California 2004 - 2013

Vice President of Operations

In a new role reporting to the CEO, led all operational activities

(including production, contract manufacturing, logistics, purchasing,

engineering and customer service) for a $100 million food products company.

Led the Capital Investment and New Products Development processes.

KN ASSOCIATES, Downingtown, Pennsylvania 2002 - 2004

Operational Excellence Consultant

Provided manufacturing, Quality, Supply Chain and Operational Excellence

consulting. Drexel University Six-Sigma Instructor. University of Phoenix

faculty member.

FMC CORPORATION, Philadelphia, Pennsylvania 2000 - 2002

Quality Director

Directed the Quality and Regulatory Affairs activities of a pharmaceutical

and food ingredients division of a $2 billion corporation. Member of the

division's senior leadership team responsible for global sales, marketing

and manufacturing. Coordinated quality assurance, control and improvement

activities across seven manufacturing locations in the U.S., Europe and the

Philippines.

OCEAN SPRAY CRANBERRIES, INC., Lakeville, Massachusetts 1992 - 1999

Manager - Manufacturing Systems and Strategy 1996 - 1999

Reporting to the Vice President of Manufacturing, focused on the

development, planning and market introduction of new products; involvement

in the company's reengineering and Enterprise Resource Planning

initiatives; and for the design and implementation of the Computer

Integrated Manufacturing strategy. Directed the operational activities of

325 employees at one manufacturing location (1996-1997).

Eastern Division Manufacturing Manager 1993 - 1996

Coordinated all operational activities (including production, quality

assurance, logistics, customer service, human resources and finance) of 750

employees at four locations (union and non-union) manufacturing products

with annual sales of $400 million. Directed $80 million operating and $21

million capital budgets.

Manager, Operational Systems 1992 - 1993

Directed corporate manufacturing staff group that coordinated contract-

manufacturing activities, led and managed the capital funding process,

manufacturing engineering and interface with other corporate functions to

coordinate product and packaging projects across all manufacturing

locations.

Other Positions:

PACIFIC RICE PRODUCTS Vice President of Manufacturing

COLGATE-PALMOLIVE COMPANY Plant Manager

PROCTER & GAMBLE COMPANY Manufacturing Operations Manager

Plant Industrial Engineer

Chemical Processing Department Manager

Production Planning and Materials Handling Manager

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EDUCATION, TRAINING

MS, Quality Management National Graduate School; Falmouth,

Massachusetts

MBA, Marketing Xavier University; Cincinnati, Ohio

BS, Electrical Engineering Pennsylvania State University

BA, Liberal Arts Pennsylvania State University

Foreign Studies Program to Spain; conversant in Spanish

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