Customer Service Rep

Melody L. Brathwaite

**** ********* *** ****

Raleigh, NC 27604

Cell: 678-***-****

****************@***.***

Experienced Customer Service Professional w/ Administrative Skills

Extensive experience with nearly ten years of customer service,

administrative skills and outstanding computer knowledge. Experience

working as a team player with remarkable communication skills and continued

customer loyalty. Proven to demonstrate ability to build rapport with

internal/external customers.

Key Skills and Abilities

. Administrative Support Microsoft Office

. Outstanding Customer Service

Written/Verbal Communication

. Inbound/Outbound Calls Type 60 WPM/Accuracy

. Excellent Computer Skills Collaborative

Problem Solving

Qualifications

Provide exceptional customer service in busy environments. Work directly

with customers to anticipate, research and solve specific needs. Common

duties include:

. Research and resolve customer service issues in a high call volume

environment; Offer options and resolutions for irate callers in a timely

manner; escalate to supervisors for assistance when appropriate

. Add, update and maintain customer data in a variety of secure database

and software programs

. Process and post payments made via credit card or ACH to ensure proper

credit; Arrange payment plans

. Respond to a variety of inquiries or requests from customers (internal or

external).

. Utilized improvements to business processes and procedures to drive

customer satisfaction and quality; Review accounts while providing

answers and advice; Able to navigate through various screens and programs

to assist customer

. Thoroughly document all customers interaction, including and especially

agreements

. Prepare and submit any documents or set up packages, ensuring

compliance with appropriate regulations and

Standards

. Contact delinquent borrowers according to federal and state laws;

Moderately complex analysis and problem solution

Employment History

Pergo Laminate Flooring Comp, Garner, NC Claims Customer Service Rep

10/ 2012- 07/ 02013

Primerica Life Insurance, Duluth, GA Customer Service

Specialists 07/2011 - 06/ 2012

Assurant Casualty Company, Duluth, GA Customer Service Associate

11/ 2008 - 06/ 2011

Fidelity National Solutions, Norcross, GA Customer Service Rep I

01/ 2008 -11/ 2008

JP Morgan Chase Bank, Lake Success, NY Customer Service Reprentative

06/ 1999 - 11 /2007

Education

Medical Office Expert Training Program, Javelin Technical Center

2010 - 2011

Computerized Business Program, Drake Business Institute

1997 - 1998

Middle College Highschool, Long Island City, NY

1993 - 1997

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