Customer Service Maintenance

James D. Wrage

**** ******** ******

Palos Heights, IL 60463

Phone: 708-***-****

Cell phone: 708-***-****

E-mail: ******@***.***

Objective

A position in parts, maintenance or customer service, as an individual or

part of a team, which could eventually result in a management position

Highlights of Qualifications

. Able to work with a team of people and solve problems

. On-call for 24 hours to solve problems

. Emphasis on preventive maintenance

. Result oriented

. Participated in the development of computerizing the maintenance,

purchasing, and payroll related to equipment

. Functioned as part of the team to achieve ISO certification

Relevant Experiences

Brandenburg Industrial Service Company (1990-2008)

Illinois Equipment Manager

. Supervised teams of up to 30 people in shop and field maintenance

mechanics, yard operation, building maintenance, parts and job supplies

. Trained in safety procedures and responsible for seeing that safety

procedures were followed

. Coordinated the transportation of heavy equipment needed for repairs

and/or job site operations

. Functioned as the purchasing agent

. Analyzed and solved problems relating to equipment maintenance

. Responsible for hiring new employees, employee reviews, and disciplinary

actions

. Managed job supply for Midwest operations: Illinois, Indiana, Ohio,

Minnesota, and Arizona

Corporate Division

. Purchased equipment and maintained a delivery schedule

. Communicated with all parties involved concerning warranty issues,

dealer/manufacturer/ parts and labor

. Responsible for leasing for all offices throughout four states

. Researched locations and made arrangements needed for corporate meetings;

accommodated personnel from other states

. Maintained the exterior and interior of the Indiana facilities

Purchase Agent

. Created a system of inventory for all heavy equipment parts

. Responsible for all data entry for work orders, purchasing and payroll

. Ordered all permits for oversized moves and licensing of vehicles;

record keeping for all equipment; ordered all parts for inventory and

equipment repair

. Responsible for company leased vehicles

. Trained personnel from other states in data entry for maintenance,

purchasing, licensing and ordering permits

. Maintained the exterior and interior of Illinois facilities

Night Foreman

. Supervised 2nd shift mechanics, welders and assistants

. Responsible for fulfilling the day shifts supervisors requests,

. Maintain the preventive maintenance program;

. Prioritize repairs, prepared the materials necessary for work the

following day; staged the equipment for the next shift,

. Updated all maintenance records, work orders, purchase orders, and

delivery of goods in the computer

Mechanic:

. Performed automotive, tractor/trailer, maintenance and mechanical repairs

. Coordinated, ordered, and inventoried all parts,

Montclair Flooring Company

1988-1990: hardwood, carpet, vinyl flooring installer

K-Mart (1980-1988) Auto Center

. Completed brakes, alignments, tires and oil changes

. Diagnose repairs

. Managed shop when needed (vacations, no manager present)

. Customer service

. Warranty issues

J.C.PenneyAuto Center (1978-1980)

. Cruise control, stereo, rustproofing, brakes and alignment

Education

Bolingbrook High School, Bolingbrook, IL, 1977

References

Available upon request

Contact this candidate