Service Management

Location:

Bangalore, KA, India

Posted:

October 21, 2013

Contact this candidate

Resume:

Sus Rd. Pashan Pune

******

***********@*****.**

.in

aniketdanve143@gmail

.com

+91-937*******

A result oriented professional with more than 3.5 years of progressive

experience in IT industry in Network Operations Centre (NOC), Incident and

problem management, Service request fulfillment

WORK EXPERIENCE

Tech Mahindra Ltd.

Network Reports Operation Analyst (MPLS)-Aug 2011-Till date

Currently working with Tech Mahindra with BT in Network Report Operations

as a Network Reports Analyst

Service Operations:

. I am accountable for ensuring the network performance reports for all

the devices of the customers

. Need to add, modify, T/s and deleting network devices or reports

information within stipulated TAT of the Service or Incident request

. Work allocation management in Team and meet the target in given TAT

. Maintaining and monitoring Daily work allocation data

. Arranging and leading escalation calls and fulfilling customers

requirement

. Resolving issues by coordinating with different vendors

. Check the network issues on active network devices via Putty and

resolving the same

. Troubleshooting the connectivity of the Customer End and Providers end

routers

. Adding routers and switches into reporting from NRAT to Proviso via

daily load process

. Monitor daily load on Unix servers for any failure to report and t/s

the same to ensure it reflects in reports within the stipulated TAT

. Raise and resolve Incidents, Service requests on Bridge Clarify within

its stipulated duration as per the criticality of the same

. Network devices/reports are:-

. S2S probe creation and t/s, CoS missing on network

. Bandwidth change, Site friendly name change in reports

. Deletion of old reports and devices etc,

. Professional responsibilities include change management, project

management, technical training of end-users, documentation, following

company policies and procedures.

. Checking logs on Linux Serve to ensure that customer is getting

correct Reports

. we need to enable the CE and PE and enable the Reporting in the

proviso as per the requirement

. Checking the logs on Unix server if proper polling of devices have

been done on servers

. Working on technologies like MPLS and BGP technologies over frame

relay on MPLS cloud

. Reloading sites whenever there is failure of site reporting

CSI:

. Worked collocated with Wipro team to help them resolve the backlog of

the reporting of LBG and HBOS single handedly due to excellent process

knowledge

. Arranging calls with different line of support to improve the process

. Creating and updating process documents on regular basis

. Arranging calls with Customers to keep them updated about process

change

. Managing load process by keeping track on teams daily activities

TATA Communications

NOC Team Leader - Sep 2010-Jul 2011

. Responsible for the commissioning and installing Lease lines, day-to-

day administration, support for Lease line, broadband and Wi-Max

connection and troubleshooting of client issues

. Assisting vendor team (Airtel, BSNL,TTML)for necessary support in

checking the connectivity, commissioning and relative support for

troubleshooting the services handed over devices

Service Transition:

. Installing Lease lines and Wi-Max Connections in specified time lines

. Providing customer managed service in case of unavailability of TATA

network.

. Coordinated with different ISP Providers to provide LL connection and

ensure timely implementation

. Configuring switches and ports (Access port,Trunk port) for customers

. Configuring and managing IP Address allocation process

. Configuring Static routes and checking link reliability

. Creating and Passing VLAN's in Ring Topology

. Monitoring & Troubleshooting faults on network devices

Service Operations:

. Monitor, Maintain and Troubleshoot Network Alarms in the monitoring

system

. Monitor NMS and what's up Gold Tool for faults and alerts, as well as

enhancement/refinement of NMS to provide more insight into production

. Resolving Link Latency Issue, Upgrading the links

. Configure and check the VOIP related issues

. Raising Service and Incident tickets, troubleshooting till closure in

or before agreed TAT of 2 Hours

. Co-ordinate with customer and resolve issues by remote access

Activities include:

. Checking VLAN Configuration in ring topology, checking port

configuration

. Planning up gradation process for devices installed in netwrok

. Coordinating with field engineers for physical link issues.

. Troubleshooting all port related, configuration related

. Interact with Vendors, Suppliers and Service Providers to ensure the

Entire Network is maintained

CSI:

. Call and visit customer premises on regular basis to capture feedback

on service provided

. Streamlined the methodology followed for installation of LL

. Excellent Management of vendors and customers

Admins Computers

Desktop Support Engineer

. Worked on VM Ware Software to install different OS

. Installing and configuring windows 2000 & 2003, managing & maintaining

server infrastructure

. Need to assign and maintain IP addressing (Static / Dynamic)

. Installation, configuring & managing Active Directory

. Installing and maintaining DHCP

. Need to take back up and restoration of file's

. Managing users, OU's, Recourses & computers in Active Directory

. Creating security policies for users as per requirement in Active