Pvt Ltd Customer Service
Resume:
SAYANTANY PAUL
Mobile: +91-992*******
E Mail: **********@**********.***
Industry Professional with about 7 years of experience.
Career Summary
An enterprising professional with about 7 years of experience in back office operations, Training, Recruitment, Induction
Functional Domain Experience of Recruitments in BPO including vendor management
Handled extensive training schedules
Experience in Process Improvements in BPO’s
Possess Excellent written and communication skills
Ability to work independently or as a part of a team
Well versed in Management Information reporting
Recruited for prestigious clients like SUN Microsystems, Symantec Antivirus, ACS & AVIVA
Professional Qualifications
PGDBM (Equiv. MBA) from Asia Pacific Institute Of Management, New Delhi in the year 2003 with dual specialization in
Human Resource and Marketing Management ( Approved by AICTE )
B.Com (Hons) from Calcutta University in the year 2000 with specialization in Accountancy
Work Experience at a Glance
Organization Location Position Year
Capita India Pvt Ltd Pune Senior Executive Insurance May 2009 – Jun 2011
e4e Business Solutions Pvt Ltd Bangalore Executive Talent Mar 2008 – July 2008
Acquisitions
ACS Systech Integrators Pvt Ltd. Bangalore Recruitment Consulting Nov 2007 – Feb 2008
coordinator
Exl Services Pvt Ltd Pune Life Insurance Process Jul 2004 – Jul 2007
Executive
Work experience in Details
Capita India Pvt Ltd. May 2009 – June 2011
Position: Senior Executive Insurance ( Life Insurance Process)
Responsibilities :
Processing insurance policies
A part of process improvement committee
Provided coaching and training to fresh recruits
Preparing training materials and process manuals
Formulating programs for cross trainings
Conduct detailed Process training while keeping trainees alert and motivated
Deliver training sessions in adherence with process manuals and rigid training schedules
Provided trainee feedback reports to the management
Suggestions for changes in process manuals when required
Mentoring new joiners
e4e Business Solutions Pvt Ltd.
March 2008 July 2008
Position : Executive Talent Acquisitions
Responsibilities :
Recruitment & Orientation
Sourcing through all major portals, tying up with institutes for campus placements, handling walk ins on a daily basis
Handling Campus Recruitments
Responsible for conducting the personal round of interview, analyzing the communication skills of candidates
Scheduling the candidates for the final round interview with the Department Head and Mangers
Negotiate on Salary aspects and close the position
Taking care of joining formalities
Checking Employee Background
Verification of all educational and employment certificates and other related records
Maintaining MIS of all recruitment related details and Credentials of each candidate sourced and Interviewed
ACS Systech Integrators Pvt Ltd.
Nov 2007 – Feb 2008
Position : Recruitment Consulting Coordinator
Responsibilities :
Coordinating with the vendors for getting relevant resources
Checking availability of the consultants
Scheduling Interviews with the designated interviewers
Resume mining & formatting them into the Client specified format before sending
Screening Profiles as per requirements from Database and Various job Portals such as dice.com, monster.com
Responsible for recruiting IT professional across the USA through direct phone
Sourcing, networking, referrals, and expanded Internet sourcing
Weekly, Monthly & Quarterly Report maintenance for Client requirements, submissions and placements
Skill Sets Handled :
ERP: SAP Technical (ABAP and Basis) & Functional (SD, MM, PP, HR, FI)
Exl Services Pvt Ltd.
July 2004 July 2007
Position : Customer Service Executive (Maturities Life Insurance Process)
Responsibilities :
Ensured all documents, compliances, requirements i.e, total paperwork is met with standards
Corresponded with policyholders with reference to payment of maturity value
Responsible for Authorizing the final payments with full accountability
Ensured timely and accurate delivery of policy proceeds
Maintained TAT of 4 5 working days and quality target of 95 percent
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