Customer Service Assistant
Resume:
Amanda M. Kline
Mountain View, CA USA 94040
*******@*****.***
Education
Emory University Atlanta, GA 2010 - Present
B.A. in Psychology, GPA: 3.4
Work Experience
Emory University, Atlanta, GA 08/2010 - Present
Membership Office Student Assistant
• Advised prospective members regarding membership offerings and benefits
• Qualified customer service provider
• Executed clerical tasks including answering phones and performing data entry
• Conducted new employee training
• Performed basic financial management including deposits
Palo Alto Art Center, Palo Alto, CA 06/2013 - 08/2013
Museum Education Intern
• Provided assistance and guidance to visiting artists in Children’s Fine Art classes over the course of the
summer of 2013
• Researched, implemented and assembled merchandise to be sold in the Art Center’s gift shop
The Emory Wheel, Atlanta, GA 01/2012 - 01/2013
Copy Chief
• Managed a team of 10 copy editors; collaboratively, we copy edited each article that went into the newspaper
each issue
The Emory Wheel, Atlanta, GA 01/2013 - 10/2013
Associate Editor
• Performed administrative duties for the newspaper
• Served in a position on the editorial board
• Continued to assist with copy editing
The Fluvanna Review, Palmyra, VA 06/2012 - 08/2012
Editorial Intern
• Edited articles, headlines and layout of the paper
• Conducted research for breaking and feature stories
• Gained experience in ad sales; reached out to new potential ad buyers
James River Reeling and Rafting, Scottsville, VA 05/2010 - 08/2011
Assistant Manager
• Qualified customer service provider
• Trained and supervised new employees
• Aided in development of new inventory system for tracking company equipment
• Handled marketing initiatives through building relationships with local business
• Retail experience
Skills
Proficient in Microsoft Office Suite
•
Basic knowledge and experience with InDesign
•
Seven years advanced editorial experience
•
Print media layout and design
•
Copy design and editing for business publications
•
Five years of customer service experience
•
Clerical and administrative assistance skills
•
Honors and Awards
• Center for Creativity and Arts, Emory University. Grant recipient, summer 2013
o Award for completion of photojournalism project in Liberia, West Africa.
o To view related article: http://tinyurl.com/plh9ro9
Publications
• Pending publication: Collaborative business article with Elliot Bendoly of the Goizueta Business School for
Ernst & Young LLP’s “E&Y Performance” periodical; projected to be out late 2014
References
Megan Ahrens
Assistant Director of Athletics and Facilities, Emory University Woodruff P.E. Center
*******@*****.***
Ariel Feinberg-Berson
Director of Education, Palo Alto Art Center
*****.******@**************.***
Emily Lacroix
Volunteer Coordinator, Palo Alto Art Center
*****.*******@**************.***
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