Customer Service Manager

KEITH ANDRES

• •

*** *. **** ******, ******** Springs, C o 80904 Cell: 719-***-**** *****.*.******@*****.***

Professional Summary

Recent college graduate with network administration knowledge, including back up, security

management, troubleshooting, hardware, software and applications support.

Skills

Experienced in network penetration testing Proficient with Windows Server 2003

Experienced with Windows 98/XP/Vista/7/8 Knowledgeable in TCP/IP Protocols

Expert in troubleshooting methodology Knowledgeable with Security Evaluation

Flexible team player Methodology

Expert in Smart Phone troubleshooting and Easily adaptable to learning new

procedures. technologies

System backups Network maintenance

Network upgrades System upgrades

Excellent diagnostic skills

Work History

Technical Support Specialist, 01/2013 to Current

T Mobile

Built customer loyalty through timely and effective one call resolution.

Provided expertise on all T Mobile products, features, and services.

Supported Customer Care in times of need by answering calls with billing, coverage, and

troubleshooting related issues.

Identifies, researches, and develops in concert with Product and Service SME's process

improvements and recommends them to management for implementation.

Evaluated, resolved, tracked, and escalated issues surrounding T Mobile products and

services.

Repair Tech IV, 01/2009 to 01/2012

Quantum Corporation

Advanced debug, component level troubleshooting, drive configuration, firmware updating

and final product testing.

Interacted daily with engineers for the purpose of process writing, product and test

improvement needs and engineering project needs.

Maintained product flow, cycle counts and inventory control.

Constantly utilized internal programs of 5s and 7 forms of waste.

Maintained all work related activities to the standards of ISO 9001 requirements.

Merchandiser, 01/2007 to 07/2013

Coca Cola Refreshments

Independently worked and managed shifts times to fulfill all requirements of the route.

Planned, scheduled, and filled orders to suit the needs of weekly, daily, and monthly store

sales.

Restocked, merchandised and rotated product on displays and shelves.

Provided excellent customer service to store personnel and management.

Assistant Manager, 01/2005 to 01/2007

Zeezo's Magic Castle

Employed to plan, deploy, configure, and run the first retail computer system within the

establishment.

Initiated and implemented the setup of cabling to enable the use of terminal stations

strategically placed throughout the facility.

I was placed in charge of the set up firewalls, routers, security measures and file transferring

within the network.

Lead all troubleshooting for computer and network issues throughout the facility including;

hardware failures, software errors, as well as updating all hardware and software.

Administered and supported the Windows Server and 12 Windows XP Professional

workstations.

Education

B.S Degree: Network Security, 06/2013

University of Advancing Technology

Certifications

Working towards Security+ Certificate

Working towards Network+ Certificate

References

Professional references are available upon request.

Contact this candidate