Customer Service Assistant

Aisha B. Hasan

** ******* ******, *** #****

Newton Highlands, MA 02461

631-***-****

******@*****.***

I have worked within industry for 2+ years and have 5+ years of Compliance/

Legal experience I am self-motivated, results driven, and a proven mentor

with excellent communication skills both verbal and written. Successful

individual contributor as well as dedicated team member with an exceptional

work ethic and commitment

PROFESSIONAL EXPERIENCE

Stryker Orthopaedics, Mahwah, New Jersey

Professional Affairs Contract Associate (November 2010-

December 2012)

. Audit initial contract paperwork for compliance with applicable

global regulatory and ethical laws and regulations as well as

Stryker's Corporate Policies

. Initiate, amend, draft and process to execution all HCP (200+),

Clinical (75+) and Non-Clinical (50+) Agreements for all of Stryker

divisions

. Established relationships and negotiated contract terms and

conditions with HCP's

. Managed and prepared documents for review at Steering Committee

Meetings

. Calculated FMV and recommended rates to Steering Committee

. Ensured compliance for HCP events including speaking engagements,

lectures, surgical observations, etc.

. Coordinated HCP travel for events

. Ensured compliance regarding payments for HCP's, including cost

centers, accounts, W-9's etc.

. Worked efficiently with all departments including marketing, legal,

Medical education, etc. to ensure compliance of HCP contracts, hours

and utilization

. Increased efficiency by successfully launching an electronic contract

management and database system

. Maintained Corporate Compliance Database (CCD) to ensure compliance

regarding HCP's contract terms, payments, event allocation, budget,

usage, hours, scope of services, etc.

. Trained internal teams on the use of CCD including event entry,

allocation of hours, and contract management

. Trained and provided customer service to HCP's on the use of CCD

including logging on to secured website, entering hours, completing

WSR's and follow-up

. Worked with internal teams to review and manage Change Control

. Worked with the Clinical team to manage IIS agreements and maintain

compliance with the Needs Assessment

. Maintained metrics reports and recommend changes to increase

efficiency

. Maintained and updated intranet website for Department

. Successfully launched and completed an On-Label training program for

all HCP's

Law Office of Patrick A. Mullin, Hackensack, New Jersey

Senior Paralegal (September 2005-

May 2007)

. Researched and drafted legal affidavits, contracts, orders, motions,

appeals, legal memorandums, briefs etc.

. Conducted routine legal business at the Bergen County Courthouse

including direct contact with Judges and Prosecutors

. Increased business by advertising and marketing

. Increased efficiency by creating new intake forms, process flows and

updating ll business computers.

. Played key role in preparing a successful defense for a malpractice

case involving the DEA and FDA

. Contacted and worked with IRS agents regarding client records and

payment arrangements.

Fitzpatrick, Cella, Harper & Scinto, New York, New York

Legal Assistant

(Summer 2005)

. Organized numerous witness documents using Summation

. Managed legal databases that contained an extensive amount of files

and documents.

Rubin & Rothman, Islandia, New York

Bankruptcy Paralegal (December 2003 - May

2004)

. Drafted contracts and affidavits relating to bankruptcy and

collections for large corporations including auto-manufactures, banks

and credit card companies

. Conducted extensive research to determine validity of defendants

claims of bankruptcy. Established reports, researched and drafted

memorandums for senior partner pertaining to company progress and

organization

Law Office of Frank DeSousa, Hempstead, New York

Legal Assistant (September 2002-December 2003)

. Drafted and filed motions, orders, contracts and affirmations at

Nassau County District Court and Nassau County Traffic Violations

Bureau

. Researched and drafted Settlement Reports on personal injury cases

. Maintained a marketing and financial system to acquire new business

and cliental

. Personal interaction with clients including intakes and assistance at

court

EDUCATION

Stony Brook University - BA in Political Science/ Psychology

Montclair State University - MA in Compliance and Regulation (Oct 2013)

SKILL

Word, Excel, Access, Power Point, Outlook, Visio, Word Perfect, Visio,

Oracle, Adobe, OS/400, I-Manage, Summation, Abacus Law, Lexis Nexis,

Westlaw, Dialog, SAEGIS, Timeslips.

Fluent in English, Urdu/Hindi, Punjabi and conversational Spanish

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