Customer Service Sales

Amy J. Duggan

**** ****** ***** **** ( McKinney, Texas 75070

972-***-****( **********@*****.***

A highly talented Administrative and Management professional,

experienced in Financial Management, Office Management, Human Resources

and Inside Sales. Committed to customer service, with the ability to

build productive relationships, resolve complex issues and win customer

loyalty.

SUMMARY OF QUALIFICATIONS

More than 11 years experience in Financial and Office Management. Highly

knowledgeable in accounts payable and receivable, billing, invoicing,

financial reporting, and payroll. Familiar with HR functions, including

benefits and employee relations. Hard working and detail oriented. Able to

multi-task and problem solve. Possess excellent presentation and

communication skills.

EXPERIENCE

LATTA TECHNICAL SERVICES INC. December

1999- November 2012

Office Manger

Latta Technical Services, Inc was an engineering firm I helped in managing

the administrative side of the firm. Duties included accounts

payable/receivable, monthly invoicing, and general ledger maintenance,

account reconciliations, acted as a liaison for payroll, entered all

employee timesheets and expense reports into the QuickBooks accounting

systems. I would meet on a monthly basis with the accountant for monthly

financial statement reporting. I assisted the president of LTS Inc with all

daily administrative and occasional marketing duties. I handled HR issues

for new and existing employees and filed all paper work. I administered the

401K and health insurance provided to employees. I maintained the company

asset list and filed annual business property reports. I kept a monthly log

of all engineering licenses and firm renewal and filed annual reports for

LTS.

PLANO CENTER

1998 to 1999

Operations Department

I worked in the operations department with the Plano Center assisting with

the set up for all events and trade shows on a daily basis. I would work

closely with the event planner, customer and banquet department in planning

for each event. I handled all inventory list and invoicing for operations

dept.

1988 to 1998

STATE FARM INSURANCE

Auto/Property Casualty Sales Rep

As a licensed sales rep, I handled all sales and claims for any auto and

property and casualty policies for all customers with the agency. I handled

accounts payable/receivable for all policies for customers.

EDUCATION

BROOKHAVEN COLLEGE- DALLAS, TX

GRADUATED WTW HIGH SCHOOL-DALLAS, TX

Contact this candidate