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Customer Service Software

Norwood, Ohio, United States
November 22, 2013

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Richard H. Wiley

*** ****** ***

Dayton, Ohio ***17

(H) (937) ***-****

(C) (937) ***-****


Professional Summary: Crisis management experience involving auto software

for Network systems. extensive Customer Service background over 5 years.

Desktop experience MS Excel and Outlook and Customer Service experience

Qualification skills:

Excellent Data Entry background

MS Excel experience

Above average Time Management abilities

Proven Proofreading experience

CRM background

Professional Experience:

*Call Center experience Inbound & Outbound background over 6 years

*Conducted test on software to verify its load capability on advantage GS

server systems

*Process raw data for software creation per Reynolds & Reynolds

Employment History:

Iforce Temp Service Dayton, Ohio March 2013 - April 2013

Pick & Pack position: Used scan gun to pick various GPS system parts and


related Construction machinery parts item daily. Operated Cherry picker


Kforce Temp Service/MetLife Insurance Dayton, Ohio June 2012- Sept 30th


Call Center Rep- Respond to inbound calls from Employee, Medical

Professional and individual policy

Holder answering questions or concerns about their Disability policies,

using lotus notes 8.0.2 program

Air Tite Home Products Kettering, Ohio March 2009 - April 2011

Canvassing position: Set appointments with residents going door to door for


in selling doors and vinyl windows, also performed marketing duties to

advertise products plus,

my leads turned into sales over 50,000

Innotrac Distribution Corp Columbus, Ohio Jan 2008 - Dec 2009

Production Rep- Package exercise kits P90X containing measurement tape,

nutrition books and elastic bands,and used battery powered lift trucks.

Performed some cherry picking duties.

The Reynolds & Reynolds Co. Nov 2002 - Mar 2007

Media duplication/Computer Operator: Create monthly Reynolds software

for U.S and Canada GM dealers using Challenger Operating System. Process

and proof

read service reports daily to send software and documentation daily per

FedEx Pitney Bowes

Prime Star Satellite TV Kettering, Ohio Aug 1996 - Oct 2002

Customer Care Rep II- Performed Supervisor duties of overseeing a six team

group in selling Satellite TV to customers and offering package upgrading

and technical assistance to Prime Star customers

Education: Northern Kentucky University Highland Heights, Ky BA


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