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Customer Service Manager

Mercer Island, Washington, United States
November 21, 2013

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Antonino A. Topacio

***** ***** **. **, ********, WA 98034 425 ***-****


** ***** ********* ******** ******* skills in both sales and account services

Dependable and dedicated and Self-Motivated

Team Player with strong business acumen

Strong written and interpersonal communication skills

Ability to multi-task

Demonstrated ability to manage and resolve internal issues

Demonstrated good judgment and strong reasoning skills

Proficient with Excel and Microsoft Word

Assisted in record management activities, including retention and filing procedures

Assisted in day to day operations of the facility to ensure proper functioning of the office

Performed other projects and tasks as assigned

Consulted and advised Partners and Office Leaders on various administrative issues

Excellent interpersonal skills with the ability to work with all levels of employees


Jan. 2010 to July, 2013: Vantage Commercial Partners – Seattle, WA

Office Manager

• Provide administrative support including maintenance, care and repair of office equipment and facility;

• Maintain inventory and supply orders and recommend and purchase office supplies; Maintain listing

inventory and responsible for all updating listings

• Create and maintain personnel records;

• Manages the day-to-day operations of the facility to ensure proper functioning of the office;

March 2003 – 2007 Acorn Bar and Grill Restaurant – Seattle, WA

• Assistant restaurant manager in charge of scheduling, inventory of both food and beverage and tracking

sales; assisted in helping at kitchen if needed especially during special events ; kitchen prep work and

setting up the restaurant, waiting tables and bartending.

Sept. 1995– 2002 Dickison Insurance Agency – Edmonds, WA

Property and Casualty Insurance Agent/Broker

• Insurance Broker and Agent specializing in sales of commercial property and casualty lines of business.

Responsibilities include transacting property and casualty insurance and continuous servicing to new and

existing clients and providing strong knowledge of all lines of property and casualty insurance. This is a

commission based only relationship. Sold book of business in 2002

Oct. 1991 – 1995 Aon Insurance – Seattle, WA

Commercial Insurance Account Coordinator

• Administered customer service to commercial accounts such as Costco, Nordstrom and City of Seattle

pertaining to all of their commercial insurance needs. Responsibilities include all compliance with city and

state regulations and other insurance needs.

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