Sales Service

Curriculum Vitae

NARAYANAN PRADEEP

Mandekkad House, Contact No : +917*-****-****

Kinavallur-Post E-Mail: **************@**********.***

Parali (via). Palakkad

(KERALA)-678615

OBJECTIVE:

Seeking assignments in Parts, Service and Sales Management with mining, construction or engineering oriented

organizations.

ACADEMIC QUALIFICATIONS:

Diploma in Mechanical Engineering from Nanjappa Institute of Technology, Coimbatore TN with First class with

Distiction in Academic year :-1991-1994.

AISSE in year 1991 with 64.4% from Jyothi School Jayanth, M.P (CBSE board).

SYNOPSIS:

• A result oriented professional with 18 years of exposure in Parts, Service and Sales in Mining and

Construction Equipment and Abrasive Management.

• Proven track record of developing procedures, service standards and operational policies, planning and

implementing effective control measures to reduce running costs and downtime of the mining and construction

equipments.

• Expertise in planning and implementing product support programs for bringing keen customer focus.

• Excellent written, communication, interpersonal liaison and trouble shooting skills with the ability to work in

multi cultural environment.

WORK EXPERIENCE:

Caterpillar India Private Limited

June 2008 to till date

Manager Product Support - Special Erection & Commissioning Projects

• Develop all types of infrastructure / capital asset requirements required prior to execution of field assemblies

and post assembly support.

• Participate actively in the assembly and commissioning of India’s largest electric mining rope shovel - 42 cubic

meters.

• Monitor and Control tools and machine parts for all mining equipments – Electric Rope Shovel, Dumpers and

Dragline.

• Product support services for Electric Rope Shovels at various open cast mines.

• Planning of spare parts and recommended quantity, sourcing, stocking and documenting best business practices

in procurement planning of parts.

• Coordinate with technical and parts group for resolving technical issues.

• Maintain and purport safety practice using PPE at all mine sites and workshops.

• Develop processes on assembly and commissioning, warranty; and availability guarantee.

• Participate in periodic meetings with project team and customers.

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Alpha Technical Services Pvt Ltd

May 2006 to June 2008

Regional Branch Manger

• Investigate and administer all warranty parts replacement.

• Supervise commissioning of construction equipments such as Graders, Wheel loaders and Excavators.

• Provide technical guidance to customers and site engineers.

• Executing service programmes for better customer satisfaction and achieving contractual obligations and

service revenue target.

• Assist with technical guidance and troubleshooting in all equipments.

• Act as a liaison between customer, corporate office and regional branch.

• Prepare monthly reports for sales, service, and recommended spares.

• Prepare and execute strategies for achieving annual parts and service targets.

Revathi Equipment Ltd

Feb 2005 to May 2006

Service Engineer

• Perform erection and commissioning of blast hole drill machines.

• Perform troubleshooting in engine, hydraulics, compressors, and structure.

• Develop planning schedule and execute for maintenance.

• Perform condition based monitoring system to keep the machines in good working conditions.

• Act as a liaison between customer, corporate office and regional branch.

• Provide forecast on monthly parts requirement and assist in budgeting.

• Prepare periodic reports for parts and service activities and for internal use.

• Plan and execute all activities from assembly and commissioning to warranty support for achieving

customer’s target.

Flexo Plast Abrasives (I) Ltd

Dec 1994 to Dec 2005

Regional Maintenance Coordinator

• Began tenure as Mechanic and successfully promoted to Maintenance Coordinator that oversaw maintenance,

service and support for various types of coated abrasives for the supply of vast industrial uses.

• Extensive travel within the assigned area focused on keeping all maintenance programs in line with corporate

initiatives and proper dissemination of information to all area personnel.

• Create and implement the Regional Maintenance Division program.

• Train and educate maintenance associates by conducting in house training classes.

• Assist Regional Managers with yearly budgeting calculations for all new sales and maintenance.

AREA OF EXPERTISE:

Operations:

• Develop and implement maintenance procedures, condition monitoring for maintaining leading mining and

construction equipments such as Caterpillar, Volvo and Revathi.

• Lead efforts for streamlining processes and generating customer satisfaction.

• Provide technical assistance to customers.

• Support - sales, service and parts departments by developing customer relations.

• Ensure profitability of operations and supervise all aspects of service management including maintenance planning,

performance monitoring and trouble shooting, of all systems to ensure compliance with quality and safety

standards.

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Management :

• Preparation and monitoring of parts sales target and responsible for sales and inventory control using track

record of past years experience.

• Co-ordinate with service team for optimized equipment management.

• Impart appropriate training on operation and maintenance, service excellence and teamwork to support and

provide general administration duties for the branch service department.

• Maintain and promote a safe and clean working environment that complies with the Occupational Health,

Safety and Welfare act.

Customer Relationship Management :

• Ensure high quality service, resulting in customer delight and optimum resource utilization for maximum

service quality.

• Ensure maximum customer satisfaction by closely interacting with potential clients and understand their

requirements and customizing the product and services accordingly.

PROFESSIONAL TRAINING::

• Product knowledge training on drilling equipments.

• Web Prosis operation used for Volvo Equipments.

• SAP as an ERP tool.

• Learning tour of Electric Rope Shovels, Draglines and Drills manufacturing facility in Milwaukee, WI USA.

ACADEMIC CREDENTIALS:

15th November 1975

Date of Birth:

Sex : Male

Nationality: Indian

Language Known: English, Hindi, Malayalam & Tamil.

Passport No: F5837436

Date of Issue: 20/12/2005

Date of Expiry: 19/12/2015

Place of Issue: Kozhikode, Kerala

Date:

Place: (Narayanan Pradeep)

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