Adam Holmes

**** ***** **** ************, ** ****7

Cell: 317-***-**** aca2os@r.postjobfree.com

Summary Experienced, hard-working customer service representative with over eight years of professional experience. Expertise in working with food/beverage, retail services and healthcare.

Skills

Excellence in customer service

Experience

Unit Secretary, 08/2013 - Current IU Health - Indianapolis, IN

Worked closely with Nursing staff to give the best possible experience at IU Health.

Client Banking Services, 02/2013 - 05/2013 Charles Schwab - Indianapolis, IN

Resolved guest complaints.

Unit Secretary, 12/2011 - 02/2013 IU Health - Indianapolis, IN

Worked closely with Nursing staff to give the best possible experience at IU Health.

Back of House Specialist, 08/2011 - 12/2011 Apple - Indianapolis, IN

Responsible for distribution of all shipped and received goods.

Waiter, 02/2009 - 01/2011 Indiana Live Casino - Shelbyville, IN

Delivered high quality customer service and smooth operations in the dining room.

Barista, 08/2007 - 02/2009

Strong verbal and written communication skills

Ability to multi-task and manage time efficiently

Performs well in high-paced, fast-demand environments

Inventory control

Achieved high customer satisfaction for my knowledge of IU Health policies.

Recognized by management for providing superior customer service.

Provided accurate and appropriate information in response to customer inquiries.

Maintained up-to-date knowledge of policies and procedures within Schwab's systems.

Achieved high customer satisfaction for my knowledge of IU Health policies.

Recognized by management for providing superior customer service.

Assist with all stock inventory.

Collaborate with customer service specialists to ensure the delivery of efficient, high-quality service, including returns and exchanges.

Increased sales though engaging personality and exemplary service.

Handled cash and credit transactions with perfect recording accuracy.

Resolved customer issues expediently and satisfactorily.

Experience in training new employees

Relationship/team building

Cash management experience

Advanced computer skills

Stock maintenance

Maintains strict confidentiality

Knowledge of healthcare systems/Admitting, transferring and discharging patients.

Starbucks - Shelbyville, IN

Delivered high quality customer service to in-person and phone clients.

Sales Associate, 03/2003 - 01/2008 L S Ayres - Greenwood, IN

Created repeat business by developing long-term relationships with regular customers.

Education and Training

2007 Indiana Wesleyan University - Shelbyville, IN, USA Associate's Degree Business

Learning Coach Training(Starbucks)

Assisted restocking supplies and maintenance of facility.

Provided coaching, mentoring, and consultation to staff to enhance staff development.

Distinguished for exemplary customer service utilized personality, service, and sales techniques.

Complete accuracy on customer service transactions.

MS Word and Excel

Power Etrade Pro

Schwab Streetsmart Pro

Skilled typist (70 wpm / 120 dpm [10-key]).

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