Brian F. Wallace

**** *. ********* *** #***, Chicago, ILꂠ60647

773-***-****; aca1ni@r.postjobfree.com

QUALFICATIONS:

-Experienced telemarketing specialist, with knowledge of several manufacturing areas

-Skilled in telephone interviewing for research and recruitment.

-Computer literate, familiar with office administration, trained in CRT input, ten-key calculator, proficient in MS Word.

-Good communicator.

-Well organized.

EMPLOYMENT HISTORY:

GrubHub, Chicago, IL 11/2011- Present

Customer Service Specialist

-Fielding inbound calls from customers and restaurants involving customer food orders, and restaurant updates in twenty-four hour call center.

StudentScout, Chicago, IL 02/2011-11/2011

Customer Service Representative

-Fielding outbound calls to prospective students for college enrollment, answer customer’s questions and clarify issues, write summaries of customer’s educational interests

Manufacturers News Incorporated, Evanston, IL 2002 – 2008

Sales Representative 2006-2008

-Telephone sales of manufacturing industry guides, CD-ROM, and print advertisements

Customer Service Representative 2003 - 2006

-Screened incoming telephone calls, input product orders into sales database, customer billing

Telephone Research Assistant 2002-2003

-Using cold leads, telephoned various manufacturing operations to establish manufacturers inclusion in annual industrial guides, met and exceeded record call totals

Richard Day Research, Evanston, IL 9/2001 - 7/ 2002

Telephone Interviewer

-Made outbound calls to clients to complete customer satisfaction surveys

B.T.I. Staffing, Kenosha, WI 5/2000 - 6/2001

Office Assistant

-Completed data entry, handled office filing, answered and directed incoming calls

Research International, Chicago, IL 12/1999-2/2002

Phone Interviewer

-Made outbound calls to clients to complete customer satisfaction surveys

EDUCATION:

-DePaul University, Chicago, IL Accounting & Finance coursework, 1984 -- 1987

-Hyde Park Career Academy, Chicago, IL Diploma, 1984

REFERENCES:

Wesley Barker

Supervisor: Grubhub

612-***-****

Vanessa Brown

Supervisor: Manufacturers News

847-***-**** Ext 159

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