Customer Service Sales
Resume:
DEBRA SMITH BROWN
Dexter, GA. 31019
Home 478-***-**** Cell 478-***-****
E-mail address: ************@*****.***
OBJECTIVE: Seeking a position as a Customer Service Associate or receptionist where strong communication and other organizational skills and experience will help the company prosper.
HIGHLIGHTS OF QUALIFICATIONS: Experienced in collaborative team-work. Strong customer service focus with strengths in customer satisfaction and ability to form long-standing professional relationships with clients. Strong persuasive skills together with high energy levels and an enthusiastic approach to customer service ensure the achievement of performance expectations and a positive environment. Excellent interpersonal and team skills and self-directed in a team environment. Proficient in M S Applications.
CORE QUALIFICATIONS
Interpersonal, technical and written communication skills
Close attention to details.
Superior telephone etiquettes.
Time management skills.
Detailed understanding and experience in customer service.
In-depth knowledge about customer service procedures.
Amicable in nature and good at greeting guests.
Dependable
Energetic and professional demeanor
PROFESSIONAL EXPERIENCE
January 2018 Present, Jr. Assistant Mgr. /Sales Associate for Rainbow USA, Dublin, GA.
Entry level management position, which allows one to learn our business, while giving the skills to operate and manage a stores. Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. Operating cash registers, managing financial transactions. Other duties consists of:
Opening and closing store while making large deposits at bank
Maintain accurate account of register at opening, midday, shift change and petty cash
Train and motivate staff
Maintain friendly and courteous with a positive attitude
Organize and prioritize work
Must be punctual
Must be organized
Great attention to detail
Must be a team-player
June 2016 July 2017, Receptionist for Enve Hair Salon, Douglasville, GA.
A receptionists is the face of the salon or office. The receptionists is the first face the clients see when they come in and the last face they see on the way out. As the receptionist my duties consisted of:
Answering phones.
Greeting clients and direct to proper stylist.
Booking appointments for clients.
Calling clients to confirm appointments.
Performing transactions for client services.
Maintain good housekeeping throughout the salon.
Opening and closing salon and make daily bank deposits.
March 2016 October 2016, Substitute Teacher for Kelly Educational Services, LaGrange, GA.
In the absence of the regular classroom teacher to help students to learn subject matter and/or skills that are required for scheduled lessons and to provide meaningful instruction for assigned classrooms.
Reports to school office at beginning of school day to sigh in and at the end of the school day to sign out.
Carries out a program of study prescribed in the lesson plans left by the classroom teacher.
Creates a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students.
Guides the learning process toward the achievement of curriculum goals and objectives as indicated in the lesson plans for the lessons, units, or projects assigned.
Employs instructional methods and materials that are most appropriate for meeting lesson objectives.
Maintains a neat and orderly classroom. Straightens chairs, tables, clears chalkboard, etc.
Takes attendance in accordance with school procedures.
Indicates to students at beginning of class the basic expectations for behavior in the class in accordance with school and Carroll County and City Schools policies.
Insures that the students are never left unattended in the classroom.
May perform duties usually required of absent teacher such as lunchroom duty, hall monitoring, etc.
Knows emergency evacuation routes for the classrooms assigned.
Knows procedures for referring students who are disciplinary problems.
Knows school procedures and regulations.
Performs other related duties as directed by principal
February 2014 – August 2014---Cato Fashions Sales Associate
Greets and welcomed guests and/or customers and engaged them in fruitful conversation, suggested products and informed them about latest trends and upcoming store events. Facilitated relationships with Dillard's guests notified them of upcoming merchandise arrivals special store events and exclusive sales. Performed various operational tasks such as inventory control marking items out of stock and price changes.
August 2013 - December 2013---Dillard’s at Arbor Place Mall, Sales Associate
Greets and welcomed guests and/or customers and engaged them in fruitful conversation, suggested products and informed them about latest trends and upcoming store events. Facilitated relationships with Dillard's guests notified them of upcoming merchandise arrivals special store events and exclusive sales. Performed various operational tasks such as inventory control marking items out of stock and price changes.
EDUCATION
University of Phoenix, Phoenix, Arizona
Bachelor of Science, Business Management
University of Phoenix, Phoenix, Arizona
Associate of Arts/Business
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