Carey Lyn Johnson

** * ******** **** **, Fox Lake, IL 60020

Cell# 815-***-**** Email: ac9zzh@r.postjobfree.com

Objective

My objective is to use my many years of customer service/collections experience which includes handling inbound/outbound calls, arranging payment plans, requesting/updating financial records, reviewing/researching history of accounts, problem solving, insurance, payroll, hiring/supervising, skip tracing, A/R, A/P, sales and was also trained in credit and bankruptcy laws.

Summary

I’ve over 23 years of customer service/collections experience (soft and hard collection, as well as Medical & Education Collection) my skills include data entry, problem solving, answering phones, filing, researching invoices, and opening work orders for errors to be corrected. I learn quickly, am thorough and have excellent attention to detail.

Work History

Insight Global Temp Agency 2/2019- current Salary: $21/hr

Administrative Asst/Special Projects & Business to Business Collections

Worked for UL LLC (Underwriters Laboratories)

Research/ Data Entry

Checked for open invoices/Refunds

Collections on past due accounts

Assisted Collectors with Invoices & Misapplied Payments

Handled/Filled out Work Request Paperwork to Terminate Delinquent Business Accounts

Handled Checks & Return Mail

Illinois Student Assistance Commission (State Agency) Salary: $43,600+bonus

Debt Management Specialist II 09/05- 12/2018

Help current and past students settle their student loan debt

Set payment plans on defaulted school loans

Heavy Volume call center (answer 120-160 calls per day)

Research Delinquent accounts

Customer Service & Skip tracing

Handling paperwork for Military & Overseas accounts

International Academy of Design and Technology Salary: $40,000+bonus

National Admissions Advisor 12/03- 9/05

Heavy volume call center (handle 150 inbound/outbound sales calls a day)

Help students with Financial Aid paperwork and application process

Check status of application and answer student questions

Process student paperwork and create file (in computer & paper)

Washington Mutual Salary: $35,555+bonus

Loan Servicing Default Specialist/CSR 8/01-8/02

Heavy Volume call center (answered 120-160 calls per day)

Handled mortgage collection (15days past due thru foreclosure)

Verified/updated financial records & Calculated repayment plans

Reviewed insurance policies & taxes for mortgages

Handled business & consumer accounts/Researched Delinquent accounts

Customer Service, Skip tracing, A/R and A/P

Education

College of Lake County GED 1994

Carmel High School College Prep 1991-1994

Skills

Proficient/ Experience with CRM,Windows 95 /98, XP & Windows 10, MS Word, Excel, Outlook, Alltel Systems, Netscape, Novell, Quickbooks, Peachtree, AS400,Lotus Notes, ACT!, CAMPUS 2000,JDE, Odessy, GetPaid, Salesforce, Cforia, Oracle, SAP & Microsoft Office 365 Suite.

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