Customer service

Priyanka Kotian

***-**** ******** ****** ****, Toronto, ON, M2J 0A5

Phone: 647-***-****; Email: ******************@*****.***

PROFESSIONAL EXPERIENCE

Marketing Clerk

May 2017-Present

Viva Media Packaging (Canada) Ltd., Toronto, ON

Responsible for administration, calendar management, data entry, management liaison

Build relationships and develop good rapport with existing or new consumers/suppliers

In charge of raising invoices and monitoring progress of inquiries or scheduled service

Contribute to a business growth through innovation of effective advertising strategies

Participate in management meetings and take responsibility for a sales improvement

Conduct research to identify new opportunities for bringing about events innovation

Complete/maintain accurate production forecasts, budgets, data gathering, or reports

Administer sales presentations and customer meetings in person and over the phone

Working Knowledge of WMS (Warehouse management system) used in manufacturing/logistics.

Investigating claims and processing credit requests.

Live Call Assistant

March 2017 – April 2017

I Marketing Group, Toronto, ON

Identified business development opportunities by phone with existing/new clients

Ensured successful delivery of a business according to the needs of our customers

Assisted with live call support and customer escalation as per procedures or standards

Employed needs-based sales approach and provided service solutions; exceeded quotas

Managed all aspects of prospecting, contracting, along with training or implementation

EDUCATION

Business Management, Marketing

2009-2011

Dr D.Y.Patil University, Mumbai

Bachelor Degree in Biotechnology

2004-2009

University of Mumbai, India

Evaluated and recognized by World Education Services (WES)

Pursuing Digital Engagement Strategy

Sept 2019 - 2020

Centennial College, Toronto

My schedule availability: From Sept’19

Monday: Full day

Tuesday: After 5 pm

Wednesday: After 5 pm

Thursday: After 4 pm

Friday: After 3 pm

Saturday: Full day

Sunday: Full day

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