JANANIE SUBRA
** ********* *****, ********, ** L*P3E5. 416-***-****. Email: *******.*****@*******.*** Talented professional with expert sales, goal-oriented and forward-thinking talents. Composed persona known for having excellent drive. Insightful with more than 6 years of customer service experience. Prepared to offer knowledge and skills to fulfill the growth-oriented position with your company. Skills
• Document and Operational Management
• Effective leader and Team Player
• Employee Scheduling and Management
• Highly Organized and Detail-Oriented
• Microsoft Office
• Verbal and Written Communication
EXPERIENCE
RECEPTIONIST, LAW OFFICE OF VANEE SENTHOORAN
05/2019 - CURRENT
• Greeting clients and visitors and answering visitor inquires.
• Answering and routing incoming calls on a multi-line telephone system
• Scheduling appointments between lawyers and clients and requesting information from other lawyers, real estate agents and etc.
• Scanning, photocopying, faxing, filling documents, bank deposits and other errands.
• Billing, drafting correspondences, establishing new files using Conveyancer software, and other additional administrative tasks as needed.
• Assist lawyers with day-to-day and preparing and managing case files. MANAGER, PETRO CANADA
08/2017 - 03/2019
• Petro Directly leading, coaching and developing staff members to maximize efficiency and satisfaction.
• Provide Customer Service by handling and resolving customer calls/ complaints.
• Maintains payroll information by collecting, calculating, and entering data.
• Managing experience of 6-8 people.
• Conducted ongoing supplier evaluations to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency.
• Reduced risk by ensuring safety compliance adherence. ADMINSTRATIVE CLERK, TRANSX
12/2015 - 08/2016
• Proficiently working with a variety of office computer applications, Excel, Word, TMW, and LTL.
• Multitasking through well-developed communication skills with other team members to achieve a high quality of result.
• Utilizing many software systems to prepare documentations, process changes, update as necessary, and scan it into the database.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Answer calls and direct them to the appropriate department while working on current tasks.
• Able to make decisions quickly and solve the issue at hand. CUSTOMER SERVICE ASSOCIATE, U-HAUL MOVING AND STORAGE AT BRAMPTON 11/2013 - 08/2015
• Determine customer's needs and assist them in scheduling reservations for truck, trailer and personal storage rentals Enter data such as customer information, truck rental amounts, and credit card information for processing into the U-Haul service database.
• Resolve customer complaints and concerns by utilizing communication skills to explain U-Haul policies.
• Receive inbound calls from customers in regards to rentals and equipment.
• Evaluate the calls quickly and accurately in a fast-paced environment.
• Efficient and consistent in meeting sales goals and following guidelines.
• Utilized multiple software systems to input, modify, and create records for reservations.
• Assisting customers hooking up trailers dispatching and receiving in rental equipment after the contract is finalized.
• Assisted sales associates by offering well-qualified support to address different issues. EDUCATION
October 2016
Bachelor of Arts: Political Science, York University