Manager Support
Resume:
Les B. Minaker
416-***-**** · **********@*****.***
Personal Profile: Team leader and motivator
Able to work with all levels of an organization to develop technical solutions
Superior written and verbal communication skills
Understands complex business requirements/processes
Hardworking, dedicated, and capable
High-level performer who is goal oriented who works well under stress
Skill Profile: ITIL Foundations Certification Team building, leadership, and management of IT professionals
Project management Negotiation and consensus building
Microsoft technologies Logic and problem solving
Vendor management Budgeting and business case building
Professional Experience:
G4S Secure Solutions (Canada) Ltd.
Senior Manager \ Director, Information Technology
January 2014-May 2019
Managed a highly technical team of support analysts, developers, and technology admin staff supporting G4S’ entire IT infrastructure across Canada.
Highlights · Managed the IT integration and subsequent de-integration of G4S’ Cash and Secure business units
· Managed life cycle of all IT assets for G4S’ nationally
· Reconciled physical assets with FA Register to ensure financial statements about FA’s were accurate
· Developed and managed supplier relationships with companies such as Dell, HP, Bell, and SoftChoice
· Reconciled Microsoft license position with actual software in use and worked with vendor to correct
· Wrote MPLS and Mobile Device RFP’s, recommended carrier, managed implementation
· Negotiated multi-year contracts for above that maximized G4S’ return on expenditure
· Negotiated a 15% annual reduction in mobile device cost savings
· Negotiated $150K in one-time credits as part of a complete mobile device refresh
· Reduced telecomm costs by $100K annually by finding redundancies and leveraging vendor relationships
· Negotiated and managed service plans for critical infrastructure components that were out-of-warranty
· Primary interface for both internal and external audits of IT estate
· Developed a set of Security Controls to protect G4S’ information and systems
· Engaged with customers during the pre-sale and implementation phases
· Contributed to customer RFP responses from a technical capability perspective
· Managed annual IT budget in excessive of $3 Million
Leadership and · Led and mentored of G4S’ IT technical staff across Canada
Management · Changed the internal perception of IT from a hindrance to a strategic partner for G4S Canada
· Screening and interviewing of technical candidates
· Professional development and training of technical staff
Business Skills · Development of the technical business cases to meet business needs
· Analysis of business environment against technical environment
· Worked closely with Procurement Director to ensure G4S only used the best vendors to source IT gear
· Wrote Mobile Device RFP, recommended carrier, managed implementation
Customer Focus · Position required a high-level of both technical and business skills
· Directly interface with external customers as technical consultant representing G4S
· Business analysis of customer needs verses G4S’ capabilities
· Brought in to customer discussions to show G4S could use technology to help better service them
· Key participant in discussions with customers for developing new business
Technology, · Integrated disparate Microsoft Exchange environments into a redundant Exchange environment
Skills, and · Designed and managed server virtualization - VMware vSphere and Microsoft Hyper-V
Accomplishments · Microsoft Windows Server 2003, 2008, and 2012
· Microsoft Exchange 2003 and 2010
· Migrated from all G4S Canada’s email users from Exchange to Google for Work
· Designed a Cisco wireless solution to provide managed\ secure Guest and G4S employee Wi-Fi access
· Designed, built, and managed Microsoft Remote Desktop farms
· Designed and built a virtual classroom solution that reduced training costs by 65% annually
· Clustering, load balancing, server virtualization, and server consolidation
G4S Cash Solutions (Canada) Ltd.
Senior Technical Analyst
2002-2014
Leadership and · Mentoring and leadership of technical staff
Management · Screened and interviewed of technical candidates; recommended who to hire
· Professional development and training of technical staff
· Alternate to Senior Manager, Technical Services
Business Skills · Developed of the technical business cases to meet business needs
· Analysis of business environment against technical environment
· Understanding of ITIL, change management, and problem tracking methods
Customer Focus · Position required a high-level of both technical and business skills
· Engaged to interface directly with external customers as technical consultant
· Business analysis of customer needs verses G4S’ capabilities
· Key participant in initial discussion with customers for new business
· Consulted internally with business units to define technical requirements and develop solutions
Research and · Researched and tested and patches for Windows 2008 Server
Testing · Ensured that software fixes/patches are installed in a timely manner
· Application QA testing as required by business needs
· Kept current with technology changes within the server and PC hardware world
· Acted as liaison with hardware vendors to keep aware of upcoming innovations
Purchasing and · Negotiated new business relationships with suppliers
Negotiation · Specified servers and desktops configurations based on business requirements
· Maintained relationships with hardware and software vendors (IE Dell, IBM, HP, Symantec, Bell)
Technology, · Led G4S’ IT infrastructure team in the support of G4S’ computing services and equipment
Skills, and · VMware vSphere and Microsoft Hyper-V server Virtualization
Accomplishments · Installed, configured, and supported iSCSI storage arrays
· Microsoft Windows Server 2003, 2008, and 2012
· Installed, configured, and supported Microsoft Exchange 2003 and 2010
· Implemented encryption across all of G4S’ mobile computing devices
· Migrated 1400 users from diverse Exchange 2003 and 2007 to a unified Exchange 2010 platform
· Microsoft CRM, SharePoint, IIS, SQL
· Replaced Citrix Farm with Microsoft Remote Desktop Farm for key operational applications
· Clustering, load balancing, server virtualization and consolidation of physical servers to VM’s
· Managed Data Centre services; co-lo and on-prem installations
· Blackberry Enterprise Server
· Custom line of business applications supporting operational requirements
· Remote access via Cisco VPN, RDWeb, Symantec Anti-Virus, SSL Certificates
· Wrote MPLS network RFP, recommended and negotiated with carrier, and managed implementation
TD Bank Financial Group
1988-2001 I held numerous positions during my 14-year tenure at TD
IT Team Leader
Enterprise Servers Infrastructure Services
Leadership and · Managed installation and support team of 5 technical analysts
Management · Ensured team was properly motivated and satisfied with their work and career options
· Estimated and planned for the workload of installation team in order best use available time
· Often involved setting and resetting the team’s priorities to meet specific business needs
· Accountable for ensuring production problems were resolved in a timely manner
· On call support for production problem resolution.
Server Support · Ensured the timely installation of Windows NT Windows 2000 server complexes
· Ensured the efficient production support of all NT/Win2000 server complexes in the data centres
· Directly supported 500 Microsoft OS based servers
Purchasing · Determined server requirements needed to meet specific business needs
and Equipment · Responsible for ensuring the timely acquisition server hardware by working directly with vendors
Management · Interfaced with the vendors such as IBM, Compaq, MicroAge, and Softchoice
· Ensured Bank got the right equipment for a reasonable price.
· Made sure that equipment removed from production use was redeployed effectively
· Maintained rolling online inventory of hardware equipment and software configuration
Research · Researched and tested and all software fixes for NT and Windows 2000
and Testing · Ensured that software fixes were handed over to the application support groups in a timely manner
· Required to keep abreast of technology changes within the server and PC hardware world
· Acted as Bank’s liaison with hardware vendors to keep aware of upcoming innovations
Documentation · Created and maintained relevant documentation used by operational support groups
· Created and maintained relevant documentation used by business units
Major Projects · Researched the ways in which Windows 2000 could be deployed into the existing infrastructure
· Devised and implemented a project to standardize all NT service pack and patch levels
· Found ways to reduce the ongoing costs associated with hardware costs
Technical Analyst
Hardware Services Equipment Planning
Mainframe (S/390) · IBM 3x74 Terminal controllers and attached 3270 devices and related cabling
Environment · Provided 2nd level support to operational groups
· Exposure to AS/400 environment
· Recommend/purchased host attached devices to meet user needs growth
Building · Coordinated move of computer centre staff (400 people) to new facility
Facilities and · Managed floor space usage and charge back to internal customers based on that usage
Management · Designed LAN cabling system used in computer centres
· Defined building facilities budget requirements for computer centres
· Created a comprehensive cabinet and equipment labeling system
· Managed floor space and equipment placement
· Determined/recommended power requirements for equipment installations in data centre
· Worked closely with professional trades on facilities projects
Servers · Installed and managed NetWare, OS/2, and NT servers and 3270 host gateways
and 3270 Host · Enforced PC and server standards (including Y2K compliance)
Gateways · Provided desktop support of DOS, OS/2, Windows 3.x, 95, 98, and NT and associated servers
NT & Windows 2000 · Designed and managed migration from a mixed server environment to NT-based complex
Server Support · Created and implemented an NT Performance monitoring, tuning, and reporting process
· Developed DRP/BRP process for data recovery (including restores and off site storage methods)
· Implemented a multi data centre wide Windows complex (300 users, 4 locations)
· Provided on call and after hours support for production systems
PC Budgeting · Defined and managed yearly departmental PC budget of $1 Million
And Purchasing · Responsible for PC purchasing and asset management
· Ensured that equipment removed from production use was redeployed effectively
· Maintained rolling inventory of equipment and configuration
Intranet and · Developed and maintained departmental Web site used for published reports and information
Web Activities · Lotus Notes end-user support
Major Projects · Member of team that swapped all operational functions of the computer centres
· Member of team that reallocated cheque and print functions to outsourcer – Symcor Services
· Member of Sysplex/Data Sharing conversion team
· Member Y2K project team
Network Operator · Monitored and resolved problems encountered with the Bank’s telecommunications network
Network Operations · Coordinated with vendors for repairs and changes to the network
· 1st level support of hubs, routers, and WAN links
· Responsible for seamless implementations of new equipment
· Monitored worldwide telecommunications network and acted to resolve problems
Support Operator · Technical support for both ABM’s in-branch terminals
Online Services · Coordinated, tracked, and documented service calls of hardware vendors and carrier companies
· Dealt directly with vendor’s first-level support teams
· Traveled through out Ontario to install in-branch equipment
· Required to be technically knowledgeable as well as courteous and professional
Professional References
Debby Taylor, Sr. Director, Employee and Labour Relations
G4S Secure Solutions (Canada) Ltd.
*****.******@**.***.***
416-***-**** x. 2810
Hanif Ladha, Vice President, Finance
G4S Secure Solutions (Canada) Ltd
*****.*****@**.***.***
416-***-**** x 2103
Peter Loughlin, Chief Financial Officer
G4S Secure Solutions (Canada) Ltd
*****.********@**.***.***
416-***-**** x 2191
Glenn Wood, Director,Specialty Health Applications
McKesson Canada
*****.****@********.**
(Email contact only please)
Bhimraj Ramdat, Senior Financial Accountant Gordon Hurley, Director Talent Development Training
*******.******@**.***.*** G4S Secure Solutions (Canada) Ltd
G4S Secure Solutions (Canada) Ltd ******.******@**.***.***
416-***-**** x 2134 416-***-**** x 2230
Jim Douglas, Vice President Partner Management Mike Winter, Global Sourcing Manager - Facilities
G4S Secure Solutions USA OpenText
********@***.***.*** *******@********.***
Technical Training:
Data Communications: IBM Technologies:
Troubleshooting Data Com Networks Understanding the OS/2 Environment
Network Troubleshooting OS/2: A Comprehensive Hands-on Workshop
Link/1 Operations 3745 Operator Training
Introduction to LANs Large Systems Perspective
Microsoft Technologies: Novell Technologies:
Introduction to Windows NT Administering Novell NetWare
Supporting NT 4.0 Core Technologies NetWare for SAA
Administering Windows NT 4
Supporting NT 4 Enterprise Technologies S/390 Applications:
Internetworking with TCP/IP on Windows NT 4
Upgrading Support Skills from NT 4.0 to W2K Netview
Implementing & Administering W2K 2000 Directory Services TSO
Implementing a W2K Network Infrastructure JCL for Operators
Updating System Admin Skills from Win2K to Win 2003
Updating System Engineer Skills from Win2K to Win 2003 Virtualization Technologies
CRM Customization and CRM Applications Professional
CRM Installation and Configuration VMware Infrastructure - Install and Configure
Microsoft Exchange 2010 Implementation and Support VMware vSphere – Install, Configure, and Manage
Other
Certification: ITIL Foundation Certificate in IT Service Management
Professional Development:
Structured Problem Solving Service Quality
Respect in the Workplace Customer Service
Project Management Complete Workshop on Business Communications
Canadian Firearms Safety Course Canadian Restricted Firearms Safety Course
ITIL Certification Currently cleared at a for Secret level
Counter-Terrorism Information Officer
Education:
Presently enrolled:
Centennial College of Applied Arts and Technology
Project Management
Successfully completed:
Centennial College of Applied Arts and Technology
Received: General Management Certificate
Centennial College of Applied Arts and Technology
Received: Telecommunications Management Certificate.
Centennial College of Applied Arts and Technology
Received: Electronics Engineering Technician Diploma
Contact this candidate