Store Manager Customer Service

Contact

***********@*****.***

www.linkedin.com/in/qingtaoshen

(LinkedIn)

Top Skills

Pharmaceutical Industry

MS Project

Mathematics

Languages

English (Professional Working)

Cantonese (Native or Bilingual)

Mandarin (Native or Bilingual)

Publications

一种产甲烷优势菌群的筛选方法 (A

Screening Methanogenic Bacteria

Method)

Qingtao Shen

Grocery Supervisor at T & T Supermarket

Scarborough, Ontario, Canada

Summary

6 plus years of progressive experience managing producing, safety, and cost control. Excellent interpersonal skills, collaborate with customer teams to identify and remedy quality issues. Well-versed in all aspects of production including inventory management, quality improvement, safety programs, and scheduling.

Experience

T & T Supermarket

Grocery Supervisor(Department trainee)

September 2018 - Present

Richmondhill, ON

Major Responsibilities:

1. Conduct quality control during receiving; manage inventory and product quality, follow FIFO concept; ensure full display of various grocery products 2. Provide guidance and supervision to Grocery Assistants; assist Department Head to train department staff

3. Follow procedures to process expired products and manage shrinkage 4. Greet customers by providing good customer service with smile, friendly enthusiasm

5. Assist customers in selecting grocery products and provide recommendations to them, as required

6. Ensure workplace cleanliness, wash and maintain relevant work tools are clean and well-kept

7. Handle customers’ complaints, build rapport with our customers by providing good smile, eye contact and attention to them

8. Lead by example by performing duties of Grocery Assistant as required 9. Familiar with the location of various grocery items; keep self-updated with all in Grocery Department promotion activities

Ultramar

Ultramar store manager

June 2015 - September 2018 (3 years 4 months)

Page 1 of 2

Sutton west

On a daily basis, I greet customers, order stock and interact with vendors delivering goods. Other duties include training new employees, supervising daily activities and handling disputes between employees and customers. On monthly basis, I create reports, showing the daily and monthly sales to owners.

Recruit new employees and handles the interview process when necessary. guangzhou wanglaoji pharmaceutical company limited Production Supervisor

December 2011 - September 2013 (1 year 10 months)

Guangzhou, Guangdong, China

Oversee three extraction workshops and a solid workshop with around 150 employees.

Manage transform our targets to CAD 5 millions sales. Successfully passed different kinds of GMP audits. Monitor production in a daily basic, and report to the seniors via Excel. Keep production flow moving smoothly in ERP(SAP) system. Double check all kinds of batch documents.

Education

Centennial College

Post-graduate certificate, Logistics, Materials, and Supply Chain Management · (2014 - 2015)

Centennial College

certificate program, Project Management · (2013 - 2014) chongqing university of technolege

Bachelor's degree, Biology, General · (2007 - 2011) Page 2 of 2

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