Vishal Gahrotra

E-mail -ac9zgt@r.postjobfree.com ~ Phone - 0-995*******, 920-***-****

Market Research Professional & IT Project Manager

15+ years of on-time, project delivery including complex, large scale projects. Lead teams of various capacities including multiple TL’s, Sr. Programmers and Programmers as well as testers and controlled surveys of varying complexities.

Areas of Expertise:

Complex Quotas

Quality Management

Project Management

Business Analysis

Client Management

Offshore Development

Systems Development

SDLC

Executive Presentations

IT Strategy and Planning

Budgeting & Forecasting

IT Governance

Risk Management

Professional Experience

Team Leader, B3intelligence, Okhla, Delhi - July 2018-Till Now

Handling clients, daily deliverables of surveys, delivery of reports and dashboards.

Accountable for ensuring smooth workflow by aligning the members to work for deliverables.

Heading a team & identifying various new opportunities for the team.

Classifying gaps in process and implementing the measures to improve productivity as per the quality policy; resolving conflicts and setting the expectations of team members.

Providing training to the team members and liaising with HR for induction for new joiners.

Handling last minute requests to facilitate clients.

Providing solutions without missing TAT deadlines; addressing existing/prospective customer requests & concerns.

Key Clients Handled:

Leading Market Research Clients.

Highlights:

Heading a team of 12 to 15 members in the shift.

Appreciation from clients on many occasions for knowledge, commitment, application of business logic and understanding in designing solutions and sharing of the best practices between the teams.

Actively engaged in various training programs.

Took initiatives to learn and share best practices in process documentation, client management and people management.

Free Lance Project Manager in Software Development - January 2014 – June 2018

Worked as freelance Project Manager managing multiple high complexity projects for high profile clients like Coca-Cola, Honeywell, JCB, TCI, Federal Mogul etc.. Lead the client based IT team to develop customized solution following the process of SDLC starting from gathering requirement. Managed various stages of project management from planning, programming, quality control and implementation phase.

As Project Manager below are the Key Deliverables:

Coca Cola – Lead CSS RTM project for 25 international bottlers helping them on various factors of sales across segments, market, etc.. Visited Coca Cola France and Coca Cola Hellenic Moscow for implementation also.

Coca Cola India – Implemented Online SLE project used for production floor output on bottling line. It was touchless system to get shift production and meeting the SLE. This was done for 40 plants with 110 bottling lines across India. Lead the team of 5 mechanical engineer, 1 associate project manager and 3 programmers.

JCB - Planned and implemented Logistics Solution FVR giving annual saving of 9% of excess invoice billing amounting to

11 crores.

JCB - Proposed, planned and implemented STM portal and mobile application for shipment booking and live tracking of deliveries developing Data Interchange functionality for seamless live data exchange.

Pernod Ricard – Implemented the process for GPS based tracking and control tower for their delivery trucks carrying goods worth 1.75 – 2.25 crores per vehicle. Live tracking was performed through control tower through web based portal and Android App on mobiles. Also, there was seamless data exchange with SAP for invoice numbers and material details.

TCI - Implemented GPS based tracking and control tower for their end client Hindustan Unilever (HUL) and Bajaj Motors Ltd.

Federal Mogul - Implemented phase 1 of FVT tool from inception to go live covering all the aspects of project management, SDLC, planning, UAT and implementation at 3 manufacturing plants.

Federal Mogul – Implemented phase 2 of FVT for covering 5 manufacturing plant, 3 warehouses across India managing freight invoices of 34 different logistics vendors valuating to 3000 crores annually. Effectively lead Change Management for invoice submission in digital format. Annual savings were to the tune of 17 crores.

Imbev (Sab Miller) – managed Implementation of Online SLE for 12 lines across 9 plants pan India. Project cost was 1.75 crores.

Apart from above did Operation Management for one of my clients in the absence Directors due to their business visits. Below were the Key Deliverables:

Coordinating with various offshore PM’s and provide them the technical support and content to qualify the opportunities.

Accountable for all CSS RTM related support as well analytical support on Coca Cola outlets data and their business models of sales.

Managing team productivity reports like performance matrix, team’s performance on deliverables, errors, etc.

Documenting the client presentations, case studies, showcase solutions to meet the requirements of the new opportunities.

Assistant Manager, Genpact LLC, Gurgaon - April’11-December 2013

Key Deliverables:

Single point of contact for international Market Research client Research Now functioning as SME (Subject Matter Expert) for online survey scripting.

Managing the shift comprising of TL’s and programmers and responsible for daily deliverables and changes.

Managing team reports like Q-Sheets, performance matrix by tracking deliverables, team’s performance on daily deliverables, errors, FTR rate, etc.

Accountable for ensuring smooth workflow by aligning the members to work for the team goals.

Coordinating with various partners and provide them the technical support and content to qualify the opportunity

Providing solutions without missing TAT deadlines; addressing existing/prospective customer requests & concerns.

Responsible for identifying, developing & retaining talent in the team.

Documenting the learning, achievements and capabilities gained to create presentations, case studies, showcase solutions to meet the requirements of the new opportunities

Identifying and developing competencies and capabilities within the team to handle last minutes requests or complex requests.

Highlights:

Taking daily production meeting.

Managing daily deliverables and productivity estimates.

Meeting CSL’s.

Tracking the performance of the team.

Assistant Team Manager, WNS Global Services, Gurgaon - July’08 to March’11.

Key Deliverables:

Handling clients, daily deliverables of surveys, delivery of reports and dashboards and taking steps to improve VOC & VOT scores.

Providing solutions without missing TAT deadlines; addressing existing/prospective customer requests & concerns.

Accountable for ensuring smooth workflow by aligning the members to work for the team goals.

Responsible for identifying, developing & retaining talent in the team.

Classifying gaps in process and implementing the measures to improve productivity as per the quality policy; resolving conflicts and setting the expectations of team members.

Providing training to the team members and liaising with HR for induction for new joiners.

Worked as programmer to accommodate last minute requests to facilitate clients.

Documenting the learning, achievements and capabilities gained to create presentations, case studies, showcase solutions to meet the requirements of the new opportunities

Key Clients Handled:

Leading Market Research Company Kantar Operations having offices globally.

Highlights:

Lead a team of 12 to 15 members.

Recipient of:

oAwarded Best Team Lead for three successive quarters.

oAppreciation from clients on many occasions for knowledge, commitment, application of business logic and understanding in designing solutions and sharing of the best practices between the teams.

oCertified on Competency Based Interviewing to build competent teams.

Actively conducted various training programs.

Efficiently worked with various teams of Client services of clients who are direct face to end client and are of no technical backgrounds.

Supervised team members for Kaizen certifications and other quality related measures.

Holds the merit in developing:

oMany internal process training documents.

oGenerated a document for advance planning of deliverables due to effectively manage intake of new jobs assigned.

oGenerated a document to manage the daily capacity and productivity.

Took initiatives to learn and share best practices in process documentation, transitioning, client management and people management.

Asst. Team Leader, Annik Technologies, Gurgaon - April’05-June’08

Growth Path: - Joined as Junior Programmer and promoted as Assistant Team Leader.

Key Deliverables:

Single point of contact for international Market Research client functioning as SME (Subject Matter Expert) for online survey scripting.

Done programming in various versions SPSS mrInterview and SPSS Dimensions.

Highlights:

Lead team of 12 programmers for deliverables.

Set up 3 new International clients and acted as single point of contact for them.

Declared Star of the month twice from the team of 90 programmers.

Promoted out of turn to ATL for excellent work and set up of two clients.

Was in the group of three programmers selected from team 90 to do the certification training on SPSS Dimensions.

April 2000 to March’05

Worked with various organizations at different capacities at the start of the carrier till I get good break at Annik Technologies in April 2005

Skills Sets

Technical Qualifications

Software:

Project management using Agile and Waterfall project management methodologies.

SPSS Dimensionnet – (5.0, 5.6 – PASW), SPSS mrInterview (2.1, 2.2, 2.3), SPSS mrStudio, Web Surveyor, ConfirmIt.

Web programing technologies – HTML, Java Script, VB Script, Java, Advance Java, ASP, ASP.Net, PHP4.0.

C, C++, VB 6.0, C#

Ms Office 2003, 2010, 2012.

Ms Project 2010

Databases Known:

Oracle 8, 8i, MS SQL Server 2000, MySql 4.0

Professional Qualification

‘O’ level from DOEACC, 2000.

B.Com (P) from Delhi University, 2000

M.Sc (Computer Application) from M.D. University Rohtak.

MCA from M.D University.

Personal Dossier

Father’s Name : Lt. Sh. Mulkh Raj Gahrotra.

Address : H.No. 239, 3rd Floor Pkt-15, Sector-24 Rohini, Delhi-110085

Date of Birth : 13th February 1979

Marital Status : Married

Hobbies : Listening to music, watching T.V and playing.

Date :

Place :

(Vishal Gahrotra)

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