Todd A. Green

609-***-****

ac9zbt@r.postjobfree.com

TECHNICAL SUMMARY:

Operating Systems:

Microsoft Windows 3.x/95/98/2000/XP/NT3.51, 4.0,7, 10 Microsoft 2008, 2012 Server, Microsoft System Center Configuration Manager, Altiris Deployment Console, Microsoft Active Directory, MS Exchange 5.5, Novell Netware 4/5/6, VMWare Horizon Client and VDI administration, Windows Server with Active Directory

Software:

Microsoft Office /2007,2010, 2013, 2016, O365, Internet Explorer 6/7/8,10, Symantec/Norton Ghost PE, McAfee AntiVirus, Norton Antivirus, Trend Micro

OfficeScan, Spyware Tools, Heat, Remedy, HP Service Manager 9.3, ServiceNow system, Novell NW Admin, HP Jet Direct, Partition Magic,

Lotus Notes Administration R7/R6/R5, Attachmate Extra, Ghost Enterprise 6,7,8, NDPS (Novell distributed printing service), PGP Whole Disk Encryption, IBM Rational Portfolio Manager, LANdeskRemote Control,

Lawson Financials, Authoria Performance Management, Caymas (Secure Connect) Netconnect, Dreamweaver, WebEx remote control, Dameware Remote utilities,

Microsoft Visual Source Safe, Microsoft Publisher, Microsoft Project, Microsoft Visual Studio, .NET 2003/2005, Microsoft SharePoint, RSA SecurID tokens, Qportal VPN administration, Adobe products including the Creative Suites, Oracle 11g R2 client,

Advanced Query Tool (AQT), Snagit 6.1

Infrastructure:

LAN Ethernet, DSN, DHCP, TCP/IP, IPX/SPX, Cisco Hubs, Switches, Routers 10BaseT, 100BaseT Interface Cards, Gigabit, WiFi, VPN, VMWare VDI administration, Cisco VP

Hardware:

HP G5/G3/840/9470/9780 EliteBook Laptops and G1/G3 Desktops, Dell

E7470/7480 Laptops and Optiplex Desktops, Avaya VOIP phones

PROFESSIONAL EXPERIENCE

QVC Senior Client Device Support Analyst

Feb 2012 – Present

Exceptional Senior desktop Analyst with phone and remote support skills as a team member of the Client Device Support team at QVC/Qurate Retail Group,Comptia A+ certified Analyst with outstanding end user communications

Skills supporting of internal QVC users both at Studio Park and Founder`s Park locations.

In addition support of QVC events nationwide, 24/7 On call rotational support of Senior Level personnel. Diagnosis and resolution of PC/Laptop/peripherals system failures with problem resolution and documentation in the HP Service Manager system and the recently implemented ServiceNow system

utilizing all QVC tools for efficient problem resolution. Expert end user support professional providing advanced expertise and client support in maintaining specific products and

devices used in multiple business units within QVC. Provided guidance and direction and mentorship to junior team members. I partnered with multiple business area managers and directors

and used discretion to resolve business needs by evaluating current systems and options to determine what hardware and software would meet the functional requirements of the business unit and recommending how and when to upgrade and testing all solutions

before going live. Documented and trained business unit personnel on new systems.I was responsible for identifying and analyzing trends for issues and partnering cross-platform as needed. I was responsible for IT technology planning, design, implementation

and support of on-site as well as remote special event activities such as the annual QVC Red Carpet broadcast from the 4 Seasons Hotel in Los Angeles. Because of my experience, guidance and leadership I was able to save QVC from spending $175,000 dollars on a Verizon wireless truck for broadband and WiFi capability during the event. I was requested on a continuous basis because of my “get it done” attitude. I supervised external IT contractors both on and off site during these events. I have negotiated with both HP and Dell to coordinate any warranty repairs needed. for QVC purchased equipment. I have used independent judgment and discretion to resolve issues with all client devices including connecting Apple Iphones, Ipads, to MDM agent for mobile QVC email as well as all laptop,desktops and QVC specific applications.

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