Virtual assistant
Resume:
Tatiana Carter
Las Vegas, NV
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Maintenance Coordinator
Allanza at the Lakes - Las Vegas, NV
September 2018 to Present
• Maintains work orders for technicians
• Schedules move out walks for residents.
• Creates move out charges for past residents.
• Creates Purchase orders for vendors.
• Helps with collections for past residents.
Customer Service Representative
Alorica - Las Vegas, NV
August 2018 to September 2018
• Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
• Maintains and updates customer information as necessary
• Calmly attempts to resolve and de-escalate any issues
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call-related information for auditing and reporting purposes
• Provides feedback reports on call issues related to downtime and/or training issues
• Upsells to customers as necessary
Early Intervention Specialist
About the kids - Moreno Valley, CA
February 2018 to July 2018
• Conducts home visits bases on individual need and completes progress notes
• Administers and documents all program assessments
• Designs, implement and adapt activities for language, cognitive, fine and gross motor, sensory, self- help and social/emotional development for each individual
• Completes quarterly, six month and annual client reports
• Builds and maintains relationships with families
• Provides on call coverage for caseloads
Early Intervention Specialist
Creative Homes
February 2015 to February 2017
• Conducts home visits bases on individual need and completes progress notes
• Administers and documents all program assessments
• Designs, implement and adapt activities for language, cognitive, fine and gross motor, sensory, self- help and social/emotional development for each individual
• Completes quarterly, six month and annual client reports
• Builds and maintains relationships with families
• Provides on call coverage for caseloads
Mentor Network
Program Records Coordinator
June 2014 to February 2015
• Provided customer service through answering phones and producing standard correspondence, memos and reports
• Maintained calendars and daily schedules; schedules appointments and meetings for staff, supervisors and managers
• Prepared office administrative paperwork, such as employee time sheets, expense vouchers, and invoices
• Ensured adequate inventory of office supplies and basic maintenance of office equipment
• Set up and maintained confidential, sensitive files and records. Administrative Assistant
Alliance Human Services, Inc
July 2013 to June 2014
• Collected and sorted mail, screened and initiated telephone calls
• Maintained daily tasks list; arranged meetings and made appointment with individuals on a priority basis
• Typed all company documents using Microsoft word
• Operated office machinery such as copier, scanner and answered multi-line phones. Intake Coordinator
• Managed and accepted referrals for foster children. Initiated appropriate communication with county social workers based on the needs of referred foster children to facilitate appropriate placement and/or services.
Recruiter # 2
• Collect and interpret all required documents for home approval (i.e. background screening) Prepared Packets for Orientation and prepared all the written documents needed to certified parents. Assisted Recruiter 1 with any documentation that was needed. Customer Service Rep
Bed Bath and Beyond - Corona, CA
June 2012 to April 2013
• Cashiering, front-end customer service duties: balanced all transactions run through assigned register, including layaway payments, checks, register receipts, currency, and credit card
• Highly skilled in providing prompt and friendly customer service
• Able to maintain knowledge of current product location Education
B.S. in Business Management
Woodbury University - Burbank, CA
Skills
MICROSOFT WORD (Less than 1 year), SCANNER (Less than 1 year), WORD (Less than 1 year), ENERGETIC (Less than 1 year), EXCEL (Less than 1 year), Quickbooks, Scheduling, Microsoft Office, Outlook, Project Management
Certifications/Licenses
Driver's License
Additional Information
Skills
• Superior service to internal and external customers
• Critical thinking and problem solving
• Organization, prioritizing, and multi-tasking
• Work efficiently without direct supervision
• Flexible, energetic, self-starter
• Responding efficiently in stressful situations
• Coordinating, planning and managing projects
• Excellent written and verbal communication skills, evaluations
• Proficient Knowledge with Microsoft word, PowerPoint, Excel
• QuickBooks, and Outlook. Typing Skills of 50wpm
Office Equipment
Copier, Phones, fax, Computers, and Scanner
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