Customer Service Team Leader
Resume:
CURRICULUM VITAE
OF
PORTIA MUNYAI
CONTACT DETAILS
**** ***** ***** *** **** Street Contact No: 076******* Cosmo City Ext 6 Email: ******.******@*****.***
Randburg
2168
PERSONAL DETAILS
Surname : Munyai
Name : Portia Lufuno
Date of Birth : 1982-12-24
Identity Number : 821**********
Gender : Female
Home Language : Tshivenda
Other Languages : English,Xitsonga,Setswana, IsiZulu & Sepedi,Setswana Nationality : South African
EDUCATIONAL BACKGROUND
SECONDARY LEVEL
Name of school : Tshinange Secondary School
Grade Passed : Grade 12
Subject Passed : English, Tshivenda, Accounting, Economics
: Business Economics
Year Obtained : 2000
TERTIARY QUALIFICATIONS
Name of Institution : Havatech Skills Training
Name of qualification : A+ Pc Engineering Certificate Year Obtained : 2006
Name of institution : Intuition Computer Training Centre Course : Certificate in End User Computing
Year obtained : 2006
SKILLS AND COMPETENCIES
Communication Skills ( Written and verbal )
Computer Literate ( MS Word, MS Excel, MS PowerPoint and MS Outlook)
Good Interpersonal relations
Planning and organising
Ability to work under pressure
Attention to detail.
Knowledge of Batho Pele Principles
CURRENT WORKING EXPRIENCE
Name of Company : Universal Healthcare
Position : First Resolution Agent
Duration of Service : 15 October 2018 – Present
Duties/Responsibilities : Inbound call centre, answering incoming calls of Gems Members, Network Pharmacies and Doctors
Assisting Members with allocating them to desire
Pharmacies.
:Assisting Members with queries to do Advance supply Of their Medication.
WORK EXPERIENCE
Name of Company : Europassistance MTN 112 Emergency Position : Call centre Internship
Duration : 01 April 2009 –30 November 2009
Reason for leaving : Programme completed
Key Perfomance Area
Duties : Attending to all inbound Calls & Resolving Customer Queries
: Assisting Callers with Life Threatening Emergency Such as Police, Fire, Ambulance & Road Assistance
WORK EXPERIENCE
Name of Company : Direct Channel Credit Management Position : Debt Collector
Duration : January 2011 – January 2012
Reason for leaving : Resign
Duties : Collecting Outstanding Debts on Virgin Mobile WORK EXPERIENCE
Name of Company : Shapiro Shaik Defries and Associate Position : Debt Collector
Duration : March 2014 –October 2018
Reason for leaving : Resign
Duties : Collecting Outstanding Debts on Mtn Accounts
: Negotiate Payoff deadlines or payment plans
Name of Company : Shapiro Shaik Defries and Associate Position : 2IC Team Leader
Duration : 2015 – October 2018
Duties : Sending Statement to Debtors for Their Mtn Account
: Calculating Settlement Discount
: Sending Settlement Letters
: Updating Of Daily Register
: Sending of Daily Stats
WORK EXPERIENCE
Name of Company : Norman Bisset and associate
Position : Debt Collector
Duration : February 2012 –January 2013
Reason for leaving : Resign
Duties : Collecting unpaid debts on Edcon account
: Arranging Payment
: Follow up on promise to pay
Name of Company : Traffic Management Technologies Sanral Position : Customer Service
Department : Violation Processing Centre
Duration : February 2013 - 30 June 2014
Reason for leaving : Contract Ended
Duties : Attending inbound calls and Outbound Calls
: Collecting Traffic Fines for municipalities JMPD
: Collecting Outstanding Debts for Unpaid Etolls
: Sending Statement and Invoices
: Data Capture
REFERENCES
Contact Person : Amos Mashitisho
Position : Inbound Senior (GEMS)
Contact Number : 011*******
Email Address : ****.**********@*********.**.**
Contact person : Agrinet Moremi
Position : Team Leader Direct Channel
Contact Number : 074*******
Contact Person : Thateng Makena
Position : Team Leader SSDA
Contact Number : 072*******
Email Address : ********@****.**.**
Contact Person : Zakhele Mabena
Position : Team Leader Traffic Management Technologies
(Sanral)
Contact Number : 071*******
Contact person : Lettie Hattingh
Position : Team Leader Europassistance
Contact Number : 078*******
Contact this candidate