Project Manager

AMIT PATEL

** ******** ****, **********, ** · 416-***-****

*********@*******.*** · LinkedIn: amit-patel1976

I am a proven and an experienced project manager in the telecom and marketing/advertising industries. Subject matter expert in metric management, implementation and operations. A conscientious and self-motivated individual who approaches client requirements and needs from a client centric perspective. Cognizant of organizational needs are met by critical thinking solutions and budget conscious. I am also a strategic thinker who can anticipate challenges, change management and mitigate risk with a Right-First-Response approach.

PROFESSIONAL EXPERIENCE

Mar 2014 – DEC 2018

PROJECT MANAGER, bsm technologies

•Working in an agile environment, developed and maintained Project Charter, Project Management Plan, Risk Register, Change Request process and other project related documentation

•Managed projects in Fleet Management for the Department of Transportation/Ministry of Transportation field; focusing on compliancy, driver behavior (HOS/ELD) and project implementation. Managing between 4-6 projects with the largest construction/rail/oil companies in the world and on the government side; responsible for budget management, business requirement gathering, scheduling, change requests, portal and mobile app training.

•Managed mobile app software development rollouts from conception to deployment; this app was developed a required government regulation for drivers to move from paper logs to electronic logs.

•Implemented Electronic Log Device mobile app pilot projects including maintaining the Risk Register, Change Request Log, training documentation and manuals for customer with over 4000 drivers.

•Led the installation and removal of 2000+ GPS units for multiple customers. Managed each project from implementation to completion; creating project SOW and scope, developed project plans and post project follow-up; key role responsibility included being an escalation point for technicians, vendors and customers.

•Executed weekly and monthly functional meetings to ensure that business requirements are met and continued to be met in each product release cycle.

May 2011 – Nov 2013

PRODUCT SPECIALIST, telmetrics

•Led in assessing client needs with respect to leads generation by utilizing SEO/SEM, Print, Internet, Mobile and other advertising verticals.

•Worked with Developers, Finance, and Client Services to understand and refine business requirements in an Agile (Scrum) environment;

•Working closely with the development team, I ensured each iteration included all stories captured accurate business requirements, estimates and appropriate priority status.

•Assisted in planning, estimating, creating, and executing the test strategy, test plans and test scripts on projects of medium to large complexity;

•Identified and prioritize new feature requests and change requests to customer online reporting, ordering and billing interface.

•Participated in all phases and stages of testing desired (Functional, System, Integration, Data Validation, User Acceptance, Exploratory, Performance, Stress, Load)

April 2009 – April 2011

PROJECT COORDINATOR, rogers wireless

Spear-headed project driven issues aimed at reducing costs and increasing customer experience resulting in Recipient of the Employee of Year Award, 2010.

•Identified, documented, and implemented opportunities to improve customer experience leading to a reduction in billing disputes, customer dissatisfaction, and monthly credits issued through reporting and platform enhancements. Reduced credits issued by 81% ($296K).

•Identified technical issues related to existing reporting tools, platforms, and processes while successfully incorporating Product and System Development Life Cycles strategies

•Represented Operations at the PMO level in the introduction of price plan migration initiatives in order to highlight the features and benefits of the Wholesale Portal.

•Developed detailed project plans covering the WBS, migration plan, and operational documentation support.

•Provided recommendations to the business on the operational readiness of migrations prior to launch and recommend critical thinking concepts to M2M Team Leads and account managers.

March 2007 – April 2009

WHOLESALE ANALYST, rogers wireless

Served as a prime point contact for day-to-day operations for over 40 Wholesale and Value Add Resellers ($64M Revenue)

•Processed vendor invoices including validating, auditing, General Ledger coding, and submission for payment.

•Worked with 3rd party vendors to automate SLA invoicing to 80% and account consolidation by improving web-based portals.

•Preparation and analysis of month end/quarter end/year-end Opex and capex results (actual, budgeted and P&Ls).

•Introduced and incorporated value-added balance scorecard to track high-level operation activities including A/R balances, Monthly/Detailed Usage Report, incorporating the use of other company wide applications to help reduce billing disputes, assist with Root Cause Analysis efforts, and reduce cycle time for disputes.

•Streamlined all monthly invoicing, reporting, A/R tracking/collections and aging report; implemented accounting controls and audits in line with SOX compliance

•Led training classes for external clients on Web-based Reporting Tools.

March 2005 - March 2007

BUSINESS PARTNER SALES REPORTING ANALYST, ibm canada

•Provided analysis support in sales and revenue channels; using SAP BW.

•Executed credit analysis and rebate’s amounting from $100,000 to $1 million for Business Partners.

•Analyzed and validated over $1 million worth of end-user sales reported on a monthly basis.

•Responsible for reconciling and validating data to insure accuracy and data integrity.

•Supported Sales and Marketing to develop business requirements and provided partner insight to revenue trends.

EDUCATION

DECEMBER 2010

PROJECT MANAGEMENT, university of toronto

CERTIFIED IN PROJECT MANAGEMENT (PMI)

JUNE 2002

BACHELOR OF COMMERCE, university of toronto

SKILLS

Relationship Building & Communication

Strategic Thinking

Project Organization and Management Skills

Technical Knowledge, Research & Analysis

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