Customer Service Assistant

CHRISTABEL ADEDAMOLA

PHONE: 416-***-****

EMAIL: *****.****@*****.***

SUMMARY

Personal Support worker

Hospitality care professional

An exceptional customer service representative

Housekeeping expert

Quality Control representative

Health and Safety representative

International flight attendant for 6 years with West African’s Largest Airline

GOALS/OBJECTIVES

My goal is to support the Canadian health care industry in upholding, redefining and maintaining safety practices to be able to minimize accidents and uncalculated risk. And also to provide excellent health care service for our seniors, physically challenged as well as the sick and frail and to fully utilize my knowledge and skills to contribute effectively and efficiently to the growth of the Canadian health care sector.

BASIC SKILLS/ABILITIES

Advanced knowledge of MS Office( word,excel,powerpoint)

Organizational and interpersonal skill

Excellent Management skill

Excellent health and safety skills

Excellent Written and verbal communication

Ability to multitask

Caring and compassionate

Ability to meet deadlines, accomplish work in order of priority, professionally maintain composure and effectiveness under pressure and changing conditions

Self –motivated, leadership ability, Team work and collaboration

Pay attention to details, logical and methodical approach to problem solving

CARE GIVING SKILL

Excellent communication skill

Developmental Support Worker skills

Hoyer lift usage ability

Sore care ability

Perineal care

Bed making( open,closed,occupied)

Bathing ( Bed bath, shower,Partial bath)

Meal assistant/Feeding

Companion care

Other ADLs as assigned by the care plan or team leader

ROMs

Games/Puzzles

VOLUNTARY WORK/ COMMUNITY CONTRIBUTION

Ontario work, Long- Term Care Homes & Services, Kipling Acres Nov 2017-Present

Volunteer, Thistle Town wing

Meal assistant

Assist PSW to carry out ADLs.

Assist with other duties as assigned by the Nurse.

Recognize and report changes in a client’s behavior and condition

Advocate for clients where necessary

UNPAID EMPLOYEMNT /PLACEMENT

The Village of Humber Heights (Schlegel Villages), Etobicoke, Toronto ON March 2018- April 2018

Duties /Responsibilities

Carry out all ADLS as assigned(includes bathing,lundary,feeding, mouth care,bed making,pereneal care)

Documentation

Assist with hoyer lifting

Answer to call bells

Assist in repositioning of residents

companion care,

Meal assistant

All other Hospitality care

Recognise and report changes in resident’s behavior and condition

EMPLOYMENT HISTORY

PolyAir, Toronto

Substitute front desk /customer service rep December 2017

CARE.COM December 2016-2018

House keeping

Nanny

Any other related care like shopping,laundry etc.

INCARE –MICOLI GROUP, TORONTO January 2018

Nanny

House keeper

FRONTLINE TEMP AGENCY Feb 2018

Caregiver for displaced individuals at MARGARET’S PLACE, Downtown Toronto

Caregiver for Autistic Adults at KERRY’s PLACE

CARE PARTNERS COMMUNITY LIVING May 2018 –till date

Community support worker

Respite care

ADLs as directed by client’s care plan

EDUCATIONAL BACKGROUND AND CERTIFICATIONS

University of Benin, Benin City - B.Sc. Microbiology (2nd Upper Division) 2006

Chartered Associate of Project Management (CAPM) 2008

Basic Leadership Certificate 2009

Introduction to workplace health and safety 2015

CANADIAN CERTIFICATES/TRAININGS

Personal Support Worker (PSW) Oct 2017 - June 2018

CPR,First Aid Oct 2017

Medication and Pharmacology Jan 2017

CPI Training Dec 2017

Quality Assurance Measures Training(QAM) Jan 2017

Palliative and Dementia Care Training Jan 2018

LHIS + Transfers Training with Registered Kinesiologist –Schlegel Villages March 2018

Restorative Care Training (Achieva Health Care) July 2018

HOBBIES

Traveling, Fitness, Scrabble and Counseling

REFERENCES

Available upon Request.

Contact this candidate