Medical Billing Customer Service

SUSAN E. ELLIOTT

**** ********** ** *** *, Asheville, NC 28803 · 585-***-****

Email · ***.**********@*****.***

Career Objective

An experienced Medical Billing and Finance Specialist within the Healthcare System assisting our public, mentally ill and Veterans as needed with updated Medical Insurance changes and services.

EXPERIENCE

SEPT 13, 2014 – DEC 31, 2016

BUSINESS OFFICE ASSOCIATE, ROCHESTER REGIONAL, 100 KINGS HWY, ROCHESTER NY

Medical Billing for Behavioral Health, maintain billing and records for two outpatient clinics. Collections going thru the AR, researching the reason for no payment and applying the accounts that were 3 months or more with nonpayment to a spreadsheet for the collection company. Financial Assistance to clients, Posting of carrier and patient payments, Maintain timely filing, Experience with Medicare, Medicaid, Tricare and Champ VA, Verify Eligibility and Benefits, Experience with Commercial Carriers, Workers Comp and No Fault, Set up of billing records for accuracy to bill electronically, Corrected and Resubmitted all denials within timely filing for reimbursements.

OCT 1 2010 – AUG 30 2013

DEPARTMENT SECRETARY, UNITY HOSPITAL, 1555 LONG POND RD, ROCHESTER NY Scheduling appointments for 11 Doctors and therapists, verifying eligibility and benefits of each patient for proper reimbursement of services, Created necessary correspondence for Doctors to patients such as test results and medical treatment protocol, Maintained patient records with updated or change to demographics, Updated insurance changes as necessary. Contacted pharmacies if medication was needed.

OCT 2005- Oct 2010

PATIENT FINANCIAL REPRESENTATIVE, UNIVERSITY OF NORTH CAROLINA MEDICAL CENTER, 101 MANNING DR, CHAPEL HILL, NC Emergency Department services, obtain all accurate patient registration and demographics upon admittance, Resolutions for Financial assistance to patients for payment plans, Entered Physician Orders into system, attended to patients needs with Trauma team in order to register patient and admit, Check in and Check out patients, Collect copayments at time of service, Qualify patients who may rate Charity Care

EDUCATION

NURSING, DURHAM TECHNICAL COLLEGE 8/2009 - 5\2010

NURSING, CRAVEN COMMUNITY COLLEGE 8\2005 -5\2006

SKILLS

● Excellent MS Word, Excel and Access

● CMI Medical Systems and EPIC System

● Typing 60 words per minute

● Collection Processing

● Medical Billing

● Electronic Medical Record

● Extensive Customer Service experience

● Medical Terminology

● ICD-10

● Financial Counseling

ACTIVITIES

I feel the importance of working as a team in which I have not only gained knowledge from others, but have also shared my own by cross training especially working with new employees. 2

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