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Manager Customer Service

Location:
Omaha, NE
Salary:
55000
Posted:
August 01, 2019

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Resume:

Continued …

Linda F. Williams

Dallastown, PA ***13 717-***-****

ac9ydd@r.postjobfree.com

Accomplished Purchasing & Planning Professional

Material Requirements Planning Enterprise Resource Planning Capacity Requirements Planning Solutions-driven specialist with demonstrated expertise planning, implementing, and guiding purchasing and planning processes. Capable of integrating systems and controls to ensure seamless flows and optimized production. Excel in interfacing with management and leadership to develop strategies that reduce costs and achieve operational sustainability. Respected leader, cross-functional collaborator, and external liaison. Adept in training, guiding, and leading teams.

Strategic Process Planning

Task Prioritization

Root Cause Analysis

Production Control

Administrative Operations

Customer Relations

Vendor Manager

Cost Control/Reduction

Just in Time, JIT Production

Buying and Procurement

Team Building and Leadership

Inventory Control

PROFESSIONAL EXPERIENCE

BAE Systems, York, PA

Production Control Planner, 2016 – Present

Solely accountable for the planning and coordination of strategies that expedite the flow of work and materials between units to ensure daily production requirements are achieved to meet/exceed customer expectations.

Create production schedule, prioritizing job orders for production optimization. Complete status reports for production progress, work in process, and raw materials inventory.

Accurately prepare work orders and purchase requests for the production or purchase of components and parts.

Collaborate in the development of BOM’s Routings, and Part Sourcing. Analyze and implement design manufacturing changes into Oracle.

Receive commendation for exhibiting versatility while excelling in diverse roles, concurrently. Housing Authority of the City of York, York, PA

Section 8 Assistant Coordinator, 2015 – 2016

Oversaw the complete admissions and leasing cycle under the City’s Section 8 Voucher program and HUD Regulations.

Determined whether applications met eligibility requirements, verified applicant information and employment income, and worked with property owners to place candidates in suitable housing. Ahold, Carlisle, PA

Administrative Merchandiser, 2014 – 2015

Harnessed Demand Tec and Tradepoint computer systems to assist vendors in retrieving discounted funding for products featured in weekly ads – ensuring accuracy in product features and discounts. Led and trained co-workers. Capway Systems, York, PA

Purchasing Assistant, 2013 – 2014

Created and processed purchase orders and negotiated with vendors to achieve best prices and speedy delivery.

Monitored overall supplier performance including delivery, quality, communications and development for numerus vendors to continuously achieve KPIs.

Streamlined purchasing processes and introduced processes improvements that enhanced productivity. Linda F. Williams

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United CoolAir, York, PA

Bill of Material, 2012 – 2013

Managed data entry for BOM/Order bills to manufacture customer air conditioning units. Troubleshooted inventory discrepancies related to inaccuracies.

Monitored controls to assess completeness, accuracy, and conformance to standards and specifications. BAE Systems, York, PA

Material Planner, 2007 – 2011

Successfully coordinated and executed scheduling activities for assigned parts utilizing MRP systems. Identified and executed advance notice, input, and resolution of material shortages/overages.

Developed raw material requirements and scheduling requirements from engineering specifications and production schedules.

Analyzed data to determine opportunities to decrease inventory, improve customer service levels, and reduce total costs to support lean manufacturing initiatives - took production line from one month behind to one week ahead.

Negotiated lead times with supplies. Advised management on strategies to optimize operational performance. Additional Experience as Tax Professional/Officer Manager for H&R Block, 2011 – Present and Procurement Agent for Bon-Ton Stores in York, PA, 2004 – 2007

M I L I TARY EXPERIENCE

United States Army, Battalion/Personal Records Clerk – Received numerous commendations for performance and Honorable Discharge.

EDUCATION & CREDENTIALS

Bachelor’s Degree in General Studies, emphasis in Psychology, Public Administration, and Business University of Nebraska at Omaha, Omaha, NE

Associates Degree in General Studies, emphasis in Business, Art, and Administrative Assisting Metropolitan Community College, Omaha, NE

Purchasing Course, Penn State York

Travel Agent, Travel and Transport

Registered Tax Preparer, Certified Tax Preparer, IRS



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