Administrative Assistant Customer Service
Resume:
Renee L. Smith
Phone: 240-***-**** Email: *********@*****.*** Website: www.linkedin.com/in/Reneesmith
Address: **** ******* ** ******** ****. Md. 20747
EDUCATION
Westwood college Washington Dc
Master in Criminal Justice 10/ 2015 – Present
Argosy College Washington Dc
Criminal Justice 8/ 2014- 10/2015
NATIONAL EDUCATION
Administrative Business
Relevant Coursework: Business Writing,, Business Statistics, Accounting, Business and Public Policy. As an administrative support professional, I have demonstrated the exceptional ability to multi-task, solve problems and work effectively in the federal government and private sectors for executive level management and staff. My skills include the ability to prioritize duties with a positive demeanor during times of change or conflict in order to manage workflow, ensure the completion of essential projects, and meet critical deadlines utilizing technology software such as MS Word, Power Point, Excel, Outlook, Publisher, Quick Books.
EXPERIENCE
AYS -At Your Services
Catering,(Part Time Temp)Feb.2019-Current
Washington, DC
●set up for banquets
●Set up for government meetings
●Work at concession stands
●Bartending
●Set up for weddings
●I provide excellent customer service an elegant banquet style serving too many different clients
The Concierge
Concierge, (Part Time temp) Nov. 2017– Feb. 2019 Washington, DC
Assisted in creating and managing an extensive events budget and financial documentation
Investigated and resolved resident/prospect issues and complaints in a timely and empathetic manner
Served as the main liaison between residents’, prospects’, management and leasing team
Created effective messaging using language, graphics and marketing collateral
Reviewed and edited vital reports and documentation for accuracy and distribution
Increased property traffic by 40% via social media platforms and Craigslist
Proficient in software such as JP Morgan Yardi, JP Morgan Asset Manager, Builder-Link
Sunrise senoir Living
Concierge\ Sever) – September 2016-July 2017 Rockville Md.
●Concierge I answered telephones showing customer service to the residence and family members perform tasks like overseeing cleaning services, managing resource inventories, compiling reports on maintenance jobs and other office
● As a server I serve meals to the residents and guests
I fed meals to the residents and theirs guest
Contemporary Services
Event Site Supervisor, August / 2010- June 2016 Upper Marlboro Md.
●Oversee a team of 10 – 20 employees or volunteers
● Serve as the onsite co-liaison with public safety, emergency responders, facility staff and event organizers in MD, DC & VA area.
Dept. of homeland securtiy,Nppd government contractor
Administrative Assistant Analyst) – April 2009-May 2011 Arlington VA.
● Received, processed and completed building maintenance service requests to ensure the delivery of customer service excellence.
● Provided meeting management support to the client such as scheduling meetings, coordinating audio and visual
setup and supervise meeting room layouts.
● Prepared oral and written informational briefings and reports for internal client operations.
● Facilitated and enforced management process and procedures in support of Occupational Safety and Health
Administration (OSHA) quality standards
● Interacted with clients to ensure all product inventories were ordered, delivered, and properly accounted for.
● Reorganize and improved the quality of internal customer satisfaction surveys.
● Trained, evaluated and monitored the workflow for cross functional, temporary and new employees.
● Worked with the client Facilities Management group, often acting as the project lead to improve trouble response and resolution
● Initiated a tracking matrix to measure productivity improvement.
Participated in meetings with the client to discuss the week in review and develop new and innovative methods to improve
Dept. of health & human services, government contractor
Administrative Assistant \ Receptionist ) – May 2007-April 2009 Washington DC.
● Operated as the primary administrative support person for the Director and Deputy Director of the Office of
National Coordination (ONC).
● Maintained unit level budgeting systems under the direction of the Deputy Director.
● Acted as a primary information resource for providing referrals, direction, information, and general assistance.
● Supervised and delegated work to junior office assistant, coordinated meetings, handled inquiries, and resolved
problems.
● Provided general scheduling services in support of meeting requests and internal and external correspondence
● Provided records management for confidential documents
REFERENCES
Michael A. Powell, Program Schedule Manager Department of Homeland Security *******.*.******@**.***.***
Maren Williams, Management Division Manager Department of Homeland Security *****.*.********@**.***.***
Rica Gomaz
Department of Health and Human Services
****.*****@*******.***
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