Project Coordinator

CHAUNDRA HUGHES

***** ********* **., *******, ** 48205

Cell: 313-***-****

*****.**************@*****.***

Trainer of newly implemented software

MS Office Suite/Word Project

Knowledge of installing Microsoft products

such as Windows 2003 Server and Windows XP

Accounts Receivable/Payable

Technical Support and Troubleshooting

Waste Management, Wixom, MI 10/2018 - Present

Customer Service Representative

Taking in-bound calls from customers regarding services, invoices, and equipment

Begin services for new customers as well as routing for their services

Explanation of services, invoicing cycles, products, and various self-help options

Maintain a professional demeanor when faced with challenging concerns from customers

Maintain professional relationships with both co-workers and management Accomplishments:

Ranked #1 in department during first quarter resulting in wage increase

Received several “Code Greens” from customers while in training as well as on the floor after training Bromberg & Associates, Hamtramck, MI 10/2014 - 3/2018 Interpreting Project Manager

Build and maintain client relationships

Gather resources within a set budget to meet deadlines for events that require interpretation

Assist recruitment team in finding rare language talents for face to face interpreting

Train customers on the usage of our Bromberg Online Scheduling System (BOSS) via online meetings and face to face

Assist/train contracted interpreters with using their account in BOSS

With the use of statistical information, assisted the department with bringing in new clients for rarely used languages

Hiring of language and ASL interpreters as well as successful negotiation of their rates

Implementation and submission of quotations for events that require interpreting services both with and without needed equipment and technical support

Accomplishments:

Increased revenue for the interpreting department with less unbillable assignments

BC Forward, Indianapolis, IN/Hewlett Packard, Pontiac, MI 09/2013 – 10/2014 Global Service Desk Agent

Troubleshooting incoming calls for various IT/technical issues from clients of County of San Diego departments

Escalating issues to the next level of technical support when necessary

Resetting passwords and unlocking accounts for various servers

Maintaining a professional relationship with various County of San Diego and HP employees

SUMMARY OF ABILITIES

Negotiation skills

Ability to lead teams to successful outcomes

Conflict management skills

Project Coordinator/Team Member

Risk management/Problem Solving Skills

Quantitative/Qualitative Analysis

WORK EXPERIENCE

Bromberg & Associates, Hamtramck, MI

Troy’s Towing, Inc., Detroit, MI 03/2012 – 2/2014

Office Assistant

Invoicing and collections for accounts

Dispatching of trucks/drivers to various pick up locations/police scenes

Weekly reports to Detroit Police Eastern District and Highland Park Police Department

Responsible for receipt of cash payments from customers for release of their vehicles

Responsible for intake of vehicles that have been impounded for storage at our location

Set up of monthly auctions taking place at Troy’s Towing for Detroit and Highland Park Police Departments

Maintains a professional working relationship with Detroit/Highland Park police officials and all account managers

Successful training of new office staff to procedures

Associated Community Services, Dearborn, MI

11/2008 – 05/2011

Telephone Sales Representative

Made outbound calls to various people to secure donations for various charities

Reached weekly goals, set by the company, of dollar amount of donations verified by the verifying department

Maintained a professional attitude with customers and co-workers

Bloomfield Financial Services, Farmington Hills, MI 12/2006 – 12/2007 Secretary/Foreclosure Consultant

Ford Motor Company, Wixom, MI 04/1999 – 02/2002

Line Assembler

Wolverine Human Services, Detroit, MI 08/1998 – 04/1999 Day Treatment Secretary

Oakwood Hospital, Auto Alliance, Dearborn, MI 04/1994 – 06/1998 Medical Assistant

EDUCATION

University of Phoenix, Southfield, MI September, 2015 Masters of Business Administration Degree: Business Administration

Cumulative GPA 3.53

ITT Technical Institute, Dearborn, MI June, 2013

Bachelor of Science Degree: Project Management and Administration

Cumulative GPA 4.0

ITT Technical Institute, Dearborn, MI September, 2011 Associate of Applied Science Degree: Computer Network Systems

Cumulative GPA 3.94

AFFILIATIONS

Member of National Technical Honor Society

Member of Future Business Leaders of America – Phi Beta Lamda, Inc.

RECOGNITION

Elected student of the quarter during my third quarter at ITT Technical Institute, Computer Network Systems program

Award received for Outstanding Academic Achievement from ITT Technical Institute, BAS-PM

Contact this candidate